Supply Chain Fundamentals: Customer Service Operations

Overview

Key facts

The Supply Chain Fundamentals: Customer Service Operations course from Georgia Institute of Technology (Georgia Tech) includes presentations of the key elements of customer service including: the order management process, customer relationship management, management of challenging customers, effective customer communications, returns and reverse logistics, and performance metrics.

Who Should Attend

This course is designed for customer service and order management, and distribution center administrators, clerks, analysts, supervisors, managers, and learners seeking to enter these roles. Supply chain professionals from other domains will also benefit through gaining insights into customer service operations.

How You Will Benefit

• Gain a solid understanding of customer service, customer relationship management, and returns management principles, flows, technologies, goals, and metrics.
• Know how to identify, appreciate, and relate to challenging customers in typical business settings through great customer service.
• Identify and describe various communication methods and their characteristics.
• Recognize the key barriers to effective communication and how to overcome them.
• Learn regulatory concerns in customer service operations.