Communication, Negotiation and Conflict Management

Overview

"Learn how to make the difference in dealing with conflicts and negotiating good outcomes". Conflicts are a fact of life since we all have different values, needs, interests and goals. And as our world becomes increasingly interdependent, more and more people bump into one another more and more often. 

Organizations require professionals to deal with their counterparts in countries with different economic, cultural, legal and political environments. Nobody is a successful problem solver by nature. The good thing is that you can improve your skills by training with proven methods and techniques.

Skills

After the Communication, Negotiation and Conflict Management course offered at the European Summer School, you are able to describe and analyse disputes between people and between organisations and to create value by negotiating stable and lasting solutions or agreements based on the Harvard Method and its related tools. 

Conflict resolution by negotiation requires that you can master a variety of mainly personal communication skills: listening, interviewing, briefing, writing, presenting, holding meetings and consulting skills. You will work in small teams and use your creative talent in working out different real-world based cases.