Customer Orientation in Healthcare Organizations: a Mindset Approach, Certificate

  • Application Deadline
  • 2 days
  • English (schedule IELTS)
University rank #72 (WUR) ,
The overall focus of this intensive and interaction-driven two-day Customer Orientation in Healthcare Organizations: A Mindset Approach course from Erasmus University Rotterdam is on bridging the gap between theoretical concepts of customer-centered thinking and the practical implications for the healthcare sector. Participants will get the opportunity to reflect and discuss their organization’s mindset towards being customer-oriented. Also, best practice examples from various industries will be discussed.


Healthcare organizations are undergoing tremendous changes and challenges at a fast pace. Some of the main causes are: an increasing number of people are getting older, massive structural reforms, tightened budgets, and consumer empowerment. It is evident that healthcare organizations respond to these challenging market dynamics in order to stay competitive.

Learning outcomes of this Customer Orientation in Healthcare Organizations: A Mindset Approach course from Erasmus University Rotterdam
To create awareness of customer-centered thinking in your healthcare organization by discussing:
  • what it means to put the customer central and why it is important
  • how to determine customer needs and create value with your product and service offerings
  • the mindset approach and its role in customer-centered thinking
  • best practice examples from other industries
  • inspiring initiatives for your own organization
  • making a plan for how to change your own organization
Partners involved during the summer course
Professor Torsten Ringberg of Copenhagen Business School.

Detailed Programme Facts

  • Deadline and start date Application deadline and start date were not specified by the programme.
  • Programme intensity Full-time
    • Full-time duration 2 days
  • Languages
    • English
  • Delivery mode
    On Campus

Programme Structure

Course content
A basic requirement for healthcare organizations to stay competitive is to embrace a customer centric perspective. Therefore, this course will cover the following 5 themes:
  • Current trends and future developments in the healthcare sector. What are key challenges?
  • Customer-centered thinking. What do researchers say? What do practitioners say?
  • The (managerial) organizational mindset. What role does it play in 55+ customer-centered thinking? What does research say?
  • How managerial mindsets affect/prevent/enable innovation
  • How to identify a meaningful strategy
Course design
The course will consist of presentations, interaction of participants and small assignments.


  • Managers in the healthcare sector, marketing manager, communication manager, location manager, department managers, public policy makers in healthcare.
  • Managers from any other discipline within the healthcare sector who are interested to learn about customer-centered thinking and the mind-set approach.

English Language Requirements

You only need to take one of these language tests:

  • Minimum required score:


    The TOEFL iBT ® measures your English-language abilities in an academic setting. The test has four sections (reading, listening, speaking, and writing), each with a score range of 0-30, for a total score range of 0-120. Read more about TOEFL iBT ®.

    Schedule TOEFL®
  • Minimum required score:


    The IELTS – or the International English Language Test System – tests your English-language abilities (writing, listening, speaking, and reading) on a scale of 1.00–9.00. The minimum IELTS score requirement refers to which Overall Band Score you received, which is your combined average score. Read more about IELTS.

    Schedule IELTS

Academic Requirements

All courses require a motivation letter and CV upload.

Tuition Fee

  • International Applies to you

    875 EUR/full
    Tuition Fee
    Based on the original amount of 875 EUR for the full programme and a duration of 2 days.
  • EU/EEA Applies to you

    875 EUR/full
    Tuition Fee
    Based on the original amount of 875 EUR for the full programme and a duration of 2 days.
We've labeled the tuition fee that applies to you because we think you are from and prefer over other currencies.
  • course + course materials

Living costs for Rotterdam

  • 760 - 1270 EUR/month
    Living Costs

The living costs include the total expenses per month, covering accommodation, public transportation, utilities (electricity, internet), books and groceries.


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