The help desk is the front line of engagement for customers when problems arise. As an IT Support person, you will be the individual that people will turn to when technology stops working as it should. With the IT Support MPP track, you will learn a wide range of skills to diagnose, troubleshoot, and solve customer issues.
Built with the focus on what skills would be needed to work in IT Support, the Microsoft Professional Program Certificate, which is offered by EdX in partnership with MicrosoftX will help you learn the skills necessary to be an IT Support Hero.You'll Learn About
To be eligible to earn a certificate for completing the Microsoft Professional Program in IT Support, please create an account at the Microsoft Academy. After signing up, you’ll be able to track your progress on a personalized dashboard that updates every time you earn a Verified Certificate in a course from the IT Support track.
The Microsoft Professional Program in IT Support is offered by EdX in partnership with MicrosoftX.Program Details
Courses are developed with the intention that a part-time student (spending 2-4 hours/week) should be able to complete each course in 3-4 weeks.
This programme requires students to demonstrate proficiency in English.Schedule IELTS
Check the programme website for information about funding options.
StudyPortals Tip: Students can search online for independent or external scholarships that can help fund their studies. Check the scholarships to see whether you are eligible to apply. Many scholarships are either merit-based or needs-based.
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