• Application Deadline
  • 14 months
  • English
EdX is an online learning platform trusted by over 12 million users offering the Microsoft Professional Program in IT Support in collaboration with MicrosoftX. Become knowledgeable on the wide set of skills that will allow you to work as a Tier 1 IT support professional.


The help desk is the front line of engagement for customers when problems arise. As an IT Support person, you will be the individual that people will turn to when technology stops working as it should. With the IT Support MPP track, you will learn a wide range of skills to diagnose, troubleshoot, and solve customer issues.

Built with the focus on what skills would be needed to work in IT Support, the Microsoft Professional Program Certificate, which is offered by EdX in partnership with MicrosoftX will help you learn the skills necessary to be an IT Support Hero.

You'll Learn About
  • Hardware Essentials
  • Networking Essentials
  • Windows Installation
  • Windows Configuration
  • Windows Maintenance
  • Troubleshooting
  • Microsoft Office Troubleshooting
  • Cloud Fundamentals

To be eligible to earn a certificate for completing the Microsoft Professional Program in IT Support, please create an account at the Microsoft Academy. After signing up, you’ll be able to track your progress on a personalized dashboard that updates every time you earn a Verified Certificate in a course from the IT Support track.

The Microsoft Professional Program in IT Support is offered by EdX in partnership with MicrosoftX.

Program Details
  • Courses: 13 courses + Final Capstone Project
  • Effort: 8 - 16 hours per course 
  • Price: $99 per course / $1,386 for the entire program

Detailed Programme Facts

  • Deadline and start date Application deadline and start date were not specified by the programme.
  • Programme intensity Part-time
    • Average part-time duration 14 months
    • Intensity 2 hrs/week
    • Duration description

      Courses are developed with the intention that a part-time student (spending 2-4 hours/week) should be able to complete each course in 3-4 weeks.

  • Languages
    • English
  • Delivery mode
  • More information Go to the programme website

Programme Structure

IT Support Courses;
  • IT Support: Fundamentals
  • IT Support: Communication
  • IT Support: Troubleshooting
  • IT Support: Documentation
  • Windows Support Essentials: Installation
  • Windows Support Essentials: Maintenance
  • Windows Support Essentials: Configuration
  • IT Support: Troubleshooting Windows
  • IT Support: Hardware Essentials
  • IT Support: Networking Essentials
  • Microsoft Office Fundamentals: Outlook, Word, and Excel
  • IT Support: Troubleshooting Microsoft Office
  • IT Support: Cloud Fundamentals
  • Microsoft Professional Capstone: IT Support

English Language Requirements

This programme requires students to demonstrate proficiency in English.

Schedule IELTS

Tuition Fee

  • International Applies to you

    1386 USD/full
    Tuition Fee
    Based on the original amount of 1386 USD for the full programme and a duration of 14 months.
  • National Applies to you

    1386 USD/full
    Tuition Fee
    Based on the original amount of 1386 USD for the full programme and a duration of 14 months.
We've labeled the tuition fee that applies to you because we think you are from and prefer over other currencies.
5% discount coupon: Z7LZNQ4TN3B2JTWU valid for any free course + certificate upgrade


Check the programme website for information about funding options.

StudyPortals Tip: Students can search online for independent or external scholarships that can help fund their studies. Check the scholarships to see whether you are eligible to apply. Many scholarships are either merit-based or needs-based.

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Together with the ISIC Association and British Council IELTS, StudyPortals offers you the chance to receive up to £10000 to expand your horizon and study abroad. We want to ultimately encourage you to study abroad in order to experience and explore new countries, cultures and languages.