• Anytime
    Application Deadline
  • Unavailable (University site)
EdX is an online learning platform trusted by over 12 million users offering the Microsoft Professional Program in IT Support in collaboration with MicrosoftX. Become knowledgeable on the wide set of skills that will allow you to work as a Tier 1 IT support professional.


The help desk is the front line of engagement for customers when problems arise. As an IT Support person, you will be the individual that people will turn to when technology stops working as it should. With the IT Support MPP track, you will learn a wide range of skills to diagnose, troubleshoot, and solve customer issues.

Built with the focus on what skills would be needed to work in IT Support, the Microsoft Professional Program Certificate, which is offered by EdX in partnership with MicrosoftX will help you learn the skills necessary to be an IT Support Hero.

You'll Learn About
  • IT Support Fundamentals
  • IT Support Communication
  • IT Support Troubleshooting
  • IT Support Documentation
  • Hardware Essentials
  • Networking Essentials
  • Windows Installation
  • Windows Configuration
  • Windows Maintenance
  • Troubleshooting Windows
  • Microsoft Office Fundamentals
  • Troubleshooting Microsoft Office
  • Cloud Fundamentals

To be eligible to earn a certificate for completing the Microsoft Professional Program in IT Support, please create an account at the Microsoft Academy. After signing up, you’ll be able to track your progress on a personalized dashboard that updates every time you earn a Verified Certificate in a course from the IT Support track.

How It Works

This comprehensive curriculum features courses that are presented in a suggested order that builds your skills as you advance through the courses. While the order is a suggestion you are free to take the courses in any order that you wish. Upon completing the coursework, you will be able to demonstrate what you have learned through completion of the Capstone project.

Detailed Programme Facts

  • Deadline and start date A student can apply at any time for this programme, there is no deadline.
  • Programme intensity Part-time
    • Part-time variant
    • Duration description

      13 courses + Final Capstone Project

      8 - 16 hours per course

  • Languages
    • English
  • Delivery mode
  • More information Go to the programme website

Programme Structure

Courses include:

  • IT Support: Fundamentals
  • IT Support: Communication
  • IT Support: Troubleshooting
  • IT Support: Documentation
  • Windows Support Essentials: Installation
  • Windows Support Essentials: Maintenance

English Language Requirements

This programme may require students to demonstrate proficiency in English.

Tuition Fee

  • International

    1386 USD/full
    Tuition Fee
    Based on the original amount of 1386 USD for the full programme and a duration of .
  • National

    1386 USD/full
    Tuition Fee
    Based on the original amount of 1386 USD for the full programme and a duration of .
We've labeled the tuition fee that applies to you because we think you are from and prefer over other currencies.
5% discount coupon: Z7LZNQ4TN3B2JTWU valid for any free course + certificate upgrade


Check the programme website for information about funding options.

StudyPortals Tip: Students can search online for independent or external scholarships that can help fund their studies. Check the scholarships to see whether you are eligible to apply. Many scholarships are either merit-based or needs-based.

The Global Study Awards: get funded with up to £10,000 to study abroad

Together with the ISIC Association and British Council IELTS, Studyportals offers you the chance to receive up to £10000 to expand your horizon and study abroad. We want to ultimately encourage you to study abroad in order to experience and explore new countries, cultures and languages.