The help desk is the front line of engagement for customers when problems arise. As an IT Support person, you will be the individual that people will turn to when technology stops working as it should. With the IT Support MPP track, you will learn a wide range of skills to diagnose, troubleshoot, and solve customer issues.
Built with the focus on what skills would be needed to work in IT Support, the Microsoft Professional Program Certificate, which is offered by EdX in partnership with MicrosoftX will help you learn the skills necessary to be an IT Support Hero.You'll Learn About
To be eligible to earn a certificate for completing the Microsoft Professional Program in IT Support, please create an account at the Microsoft Academy. After signing up, you’ll be able to track your progress on a personalized dashboard that updates every time you earn a Verified Certificate in a course from the IT Support track.How It Works
This comprehensive curriculum features courses that are presented in a suggested order that builds your skills as you advance through the courses. While the order is a suggestion you are free to take the courses in any order that you wish. Upon completing the coursework, you will be able to demonstrate what you have learned through completion of the Capstone project.
13 courses + Final Capstone Project
8 - 16 hours per course
This programme may require students to demonstrate proficiency in English.
Check the programme website for information about funding options.
StudyPortals Tip: Students can search online for independent or external scholarships that can help fund their studies. Check the scholarships to see whether you are eligible to apply. Many scholarships are either merit-based or needs-based.
Together with the ISIC Association and British Council IELTS, Studyportals offers you the chance to receive up to £10000 to expand your horizon and study abroad. We want to ultimately encourage you to study abroad in order to experience and explore new countries, cultures and languages.