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IT Support - Fundamentals, Certificate

IT Support - Fundamentals, Certificate

  • Application Deadline
  • 1 month
    Duration
EdX is an online learning platform trusted by over 12 million users offering the IT Support - Fundamentals Certificate in collaboration with MicrosoftX. If you are interested in pursuing a career in IT Support, this course examines basic job skills that can help ensure you become a successful support agent.

About

The IT Support - Fundamentals IT Support - Fundamentals Certificate is part of the Microsoft Professional Program Certificate in IT Support, offered by EdX in partnership with MicrosoftX MicrosoftX.

In this course, you will be introduced to and better understand the role of an IT support agent, including core priorities and key responsibilities. You will learn how to improve your support skills by interacting with other roles and mastering specific performance skills. 

The course then examines what influences customer behavior when dealing with IT Support, including global cultural differences and communication styles. The course concludes with an introduction to the basic stages of case management, from initial receipt of a support call through solution development and closure.

This is the first in a series of four courses that are targeted to individuals who are considering a move into IT Support.

Detailed Programme Facts

  • Deadline and start date Application deadline and start date were not specified by the programme.
  • Programme intensity Part-time
    • Average part-time duration 1 months
    • Intensity 2 hrs/week
    • Duration description

      Length: 4 weeks Effort: 3 to 4 hours per week

  • Languages
    • English
  • Delivery mode
    Online
    • Time flexibility
      Self-paced

Programme Structure

What you'll learn
  • Introduce the support agent role 
  • Identify the core priorities and key responsibilities of a support agent
  • Improve your support skills by interacting with other roles
  • Identify the performance skills a support agent should master
  • Understand what drives customer behavior when interacting with support agents
  • Examine how cultural dimensions and communication styles affect customer behavior
  • Learn how different cultures view time
  • Examine the basic stages of IT Support case management

Lecturers

  • Tony Frink - Senior Content Development Manager, Microsoft

  • Mike Orlowicz - Business & Financial Consultant / IT Course Development & Delivery, Lawrence Associates LLC

  • Bernie Lawrence - CEO, Lawrence Associates LLC

English Language Requirements

This programme requires students to demonstrate proficiency in English.

Tuition Fee

  • International Applies to you

    99 USD/full
    Tuition Fee
    Based on the original amount of 99 USD for the full programme and a duration of 1 months.
  • National Applies to you

    99 USD/full
    Tuition Fee
    Based on the original amount of 99 USD for the full programme and a duration of 1 months.
We've labeled the tuition fee that applies to you because we think you are from and prefer over other currencies.
5% discount coupon: Z7LZNQ4TN3B2JTWU valid for any free course + certificate upgrade

Funding

Check the programme website for information about funding options.

StudyPortals Tip: Students can search online for independent or external scholarships that can help fund their studies. Check the scholarships to see whether you are eligible to apply. Many scholarships are either merit-based or needs-based.

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