• Anytime
    Application Deadline
  • 3 days


With a duration of more than 10 hours, split into 10 sections, the ServiceNow Administration Course offered by Udemy covers the topics which are required for ServiceNow admin certification.

For the instructions in this training course, latest Jakarta Version is used and whole training will be in latest UI 16.

All topics starting from table creation to building a workflow is covered in this course. An in-depth knowledge is provided at places wherever required, like Service Catalogs.

What you'll learn:

  • Get knowledge on configuring processes
  • Have Knowledge on ServiceNow platform to complete the ServiceNow System Administrator Certification Exam
  • Comprehend the Admin activities in ServiceNow
  • Understand Basic ITSM Processes
  • Understand the Basic User Interface and Navigation in ServiceNow
  • Create Tables, Fields, Form Layouts, Views
  • Create and Administer Users, Groups and Roles
  • Understand Different Types of Dictionaries/Fields
  • Import Data into ServiceNow Tables
  • Configure Application Menus and Modules
  • Understand Basic Configurations - UI Policies, Client Scripts, UI Actions, Business Rules, ACLs and SLAs
  • Build Service Catalogs, Record Producers, Order Guides and Workflows
  • Create Reports and Dashboards
  • Knowledge Management
  • Trigger Email Notifications and Events
  • Migrate Customizations from one instance to Other through Update Sets

Detailed Programme Facts

  • Deadline and start date A student can apply at any time for this programme, there is no deadline.
  • Programme intensity Part-time
    • Average part-time duration 3 days
    • Duration description
      10.5 hours on-demand video
  • Languages
    • English
  • Delivery mode
  • More information Go to the programme website

Programme Structure

Courses include:

  • Course Overview
  • ServiceNow Overview
  • Basics of UI
  • User Administration
  • Tables & Columns
  • Core Configurations
  • General Configurations
  • Service Catalogs & Knowledge Management
  • Reports
  • Update Sets And Plugins


  • People who are looking for ServiceNow System Administrator Certification
  • Anyone who wants to become ServiceNow Administrator or ServiceNow Developer
  • Those who are starting their career in ServiceNow

English Language Requirements

This programme may require students to demonstrate proficiency in English.

Academic Requirements

An idea about IT companies and Principles would be helpful but is not mandatory

Tuition Fee

  • International

    90 EUR/full
    Tuition Fee
    Based on the original amount of 90 EUR for the full programme and a duration of 3 days.
  • EU/EEA

    90 EUR/full
    Tuition Fee
    Based on the original amount of 90 EUR for the full programme and a duration of 3 days.
We've labeled the tuition fee that applies to you because we think you are from and prefer over other currencies.
Udemy continuously offers discounts up to 94% off with full lifetime access to the course. Check the discounts available by clicking "Visit Programme Website".


Check the programme website for information about funding options.

StudyPortals Tip: Students can search online for independent or external scholarships that can help fund their studies. Check the scholarships to see whether you are eligible to apply. Many scholarships are either merit-based or needs-based.

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