42 days
Duration
990 AUD/full
990 AUD/full
Unknown
Tuition fee
Anytime
Unknown
Apply date
Unknown
Start date

About

Understanding the customer and giving them what they need is more important than ever. Learn more with this Customer Experience Strategy and Design from RMIT University.

Visit the official programme website for more information

Overview

With the business world rapidly changing, and an increased focus on globalisation, automation and collaboration, it is no longer simply a great product that gives you a competitive advantage. Businesses are increasingly looking for innovative, memorable and delightful customer experiences to set themselves apart. 

How does Customer Experience Strategy and Design from RMIT University work

Learn how to build CX strategy from the very beginning. You will create personas, conduct customer interviews, and map customer journeys. This will allow you to transform your workplace by embedding customer-experience thinking deep into the business model.

Programme Structure

Modules include:

  • Learn about CX strategy and your customers
  • Customer journeys and experiences
  • Trends and opportunities
  • Design customer experience solutions 
  • Measure your impact
  • How to maintain and optimise your CX strategy

Key information

Duration

  • Part-time
    • 42 days

Start dates & application deadlines

Language

English

Delivered

Online

Academic requirements

We are not aware of any academic requirements for this programme.

English requirements

We are not aware of any English requirements for this programme.

Other requirements

General requirements

To enroll in the courses, you must be 18 years or older.

Tuition Fee

To alway see correct tuition fees
  • International

    990 AUD/full
    Tuition Fee
    Based on the tuition of 990 AUD for the full programme during 42 days.
  • National

    990 AUD/full
    Tuition Fee
    Based on the tuition of 990 AUD for the full programme during 42 days.

Funding

Studyportals Tip: Students can search online for independent or external scholarships that can help fund their studies. Check the scholarships to see whether you are eligible to apply. Many scholarships are either merit-based or needs-based.

Fresh content

Updated in the last 9 months

Check the official programme website for potential updates.

Our partners

Customer Experience Strategy and Design
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RMIT University

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