Endorsed by
RMIT University 4.2 (140)
Overview
With the business world rapidly changing, and an increased focus on globalisation, automation and collaboration, it is no longer simply a great product that gives you a competitive advantage. Businesses are increasingly looking for innovative, memorable and delightful customer experiences to set themselves apart.
How does Customer Experience Strategy and Design from RMIT University work
Learn how to build CX strategy from the very beginning. You will create personas, conduct customer interviews, and map customer journeys. This will allow you to transform your workplace by embedding customer-experience thinking deep into the business model.
Programme Structure
Modules include:
- Learn about CX strategy and your customers
- Customer journeys and experiences
- Trends and opportunities
- Design customer experience solutions
- Measure your impact
- How to maintain and optimise your CX strategy
Key information
Duration
- Part-time
- 42 days
Start dates & application deadlines
- StartingApply anytime.
- StartingApply anytime.
- StartingApply anytime.
Language
English
Delivered
Online
Disciplines
Design Marketing User Experience Design View 23 other Short Courses in Design in AustraliaAcademic requirements
We are not aware of any specific GRE, GMAT or GPA grading score requirements for this programme.
English requirements
We are not aware of any English requirements for this programme.
Other requirements
General requirements
- To enroll in our courses, you must be 18 years or older.
- Many of our courses require no prior learning, however, more technical courses may suggest having relevant foundational knowledge to the area of study. Any prerequisites will be shown on the ‘Course Details’ page of your course. E.g. Our Self-Driving Cars course suggests having basic experience in programming and algebra.
Tuition Fee
To always see correct tuition fees
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International
990 AUD/fullTuition FeeBased on the tuition of 990 AUD for the full programme during 42 days. -
National
990 AUD/fullTuition FeeBased on the tuition of 990 AUD for the full programme during 42 days.
Funding
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