• Anytime
    Application Deadline
  • 2 months


Why learn CRM Professional with Salesforce from RMIT University

Since its inception in 1999, Salesforce has almost single-handedly revolutionised the CRM space. And if you’re looking to upskill or pivot into Customer Relationship Management, fluency in Salesforce is as good as mandatory.

The good news is jobs are on the rise. Forecasts estimate there will be over 38,000 jobs created through Salesforce in Australia by 2022 (up from 17,000 in 2018). To put that in perspective, Australian universities only pump out about 5,000 tech graduates each year. This is an incredible opportunity for IT professionals, marketing leaders and new graduates to take advantage of this skills gap, whether you want that coveted Salesforce Admin badge or not.

How does it work

The competitive edge of our course, is you’ll be working in a Salesforce Lightning environment to practice hands-on skills which will involve setting up a whole company in Salesforce. We’ve designed it in collaboration with Salesforce to prepare you for the Administrator exam (if you’d like to pursue that path). You’ll master the fundamentals of Salesforce management, get mentored from experienced CRM professionals, learn how to automate business processes, train other users and create reports and dashboards.  

The best part? When you finish the course, you’ll have the knowledge AND the practical skills to set Salesforce up in your workplace.

Learning outcomes

Understand the basics of the Salesforce platform

Get practical examples of Salesforce Administrator skillsExamine Salesforce features from an end user perspectiveStudy data validation, debugging and app customisationLearn to respond to common business requirementsMaster the Salesforce Administrator configuration options

Detailed Programme Facts

Programme Structure

Modules include:

  • Introduction to CRM
  • Get your organisation ready for users
  • Mobile security and data access
  • Manage data reports and dashboards
  • Automation and support system
  • What's next

English Language Requirements

This programme may require students to demonstrate proficiency in English.

Academic Requirements

No entry prerequisites

Tuition Fee

  • International

    2200 AUD/full
    Tuition Fee
    Based on the original amount of 2200 AUD for the full programme and a duration of 2 months.
  • National

    2200 AUD/full
    Tuition Fee
    Based on the original amount of 2200 AUD for the full programme and a duration of 2 months.
We've labeled the tuition fee that applies to you because we think you are from and prefer over other currencies.


Check the programme website for information about funding options.

StudyPortals Tip: Students can search online for independent or external scholarships that can help fund their studies. Check the scholarships to see whether you are eligible to apply. Many scholarships are either merit-based or needs-based.

The Global Study Awards: get funded with up to £10,000 to study abroad

Together with the ISIC Association and British Council IELTS, Studyportals offers you the chance to receive up to £10000 to expand your horizon and study abroad. We want to ultimately encourage you to study abroad in order to experience and explore new countries, cultures and languages.