Placeholder image for Customer Service Skills

Customer Service Skills, Certificate

  • Anytime
    Application Deadline
  • 4 days
    Duration
Online
The Customer Service Skills  Certificate programme offered by ShippingCollege is a training course for customer support and services employees to help them develop an effective and efficient mechanism of solving customer’s issues. 
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Overview

The Customer Service Skills Certificate programme offered by ShippingCollege is focused on the skills needed to provide customer support, the right attitude, case handling techniques and stress management.

The course is focused on the skills needed to provide customer support, the right attitude, case handling techniques and stress management.

This is a stand alone certificate course.

All our courses are online course.

Course Overview

This course develops the “Customer First” approach in service and supports employees that are responsible for providing the after sales support service to the customers. 

This course helps the candidates in their personal character and behavioral development which ultimately helps in providing a pleasant experience to the end customers of any business. 

This Course also helps the candidates in stress management and avoids unnecessary and aggressive reaction to stressful situations that may arise during the course of their professional careers.

Customer Service Skills Certificate Course

  • An introduction to customer service
  • Developing a customer-centric mindset
  • Internal customers and external customers
  • What is the lifetime value of a customer
  • Telephone etiquette
  • Electronic communication etiquette 
  • What are the effects of bad customer service
  • The cost of a lost customer
  • The cost of finding a new customer
  • How to handle customer complaints
  • Dealing with difficult customers
  • Key customer service mistakes
  • Ten major don'ts of customer service
  • How to keep your valued customers happy
  • Delivering superior customer service
  • Stress management tips for customer service professionals
  • Customer service technology predictions over the next 10 years

Course Objective

With the successful completion of this course you will be able to:

  • Explain what a customer-centric mindset is
  • Explain what an internal customers and external customers is and why customer service is important
  • Understand the lifetime value of a customer
  • Implement telephone etiquette and electronic communication etiquette
  • Explain what the effects of bad customer service are, the cost of a lost customer and the cost of finding a new customer
  • Effectively handle customer complaints  and what the key customer service mistakes are
  • Keep your valued customers happy and how to deliver superior customer service
  • Manage their stress in their customer service professional career
  • Explain the customer service technology predictions over the next 10 years

Learner Support

Online exams - You will be sent an email notifying you of the exams that are due to be completed by yourself, there are two exams per module, these exams help you in your studies and keep you on track with your Personal Course Plan.

Personal e-Tutor - You will be nominated a personal e-Tutor, all communication with your e-Tutor will be done via email.

Personal Course Plan - Your e-tutor will be in contact on a weekly basis regarding your course plan and to motivate you to keep on track with your course program.

Study Tips for Exams – You can download a study timetable from the website and also read about our study tips.

Fun Merchant Shipping Quiz – You can try out our fun quiz to experience what your exams will “look and feel” like

Detailed Programme Facts

  • Deadline and start date A student can apply at any time for this programme, there is no deadline.
  • Programme intensity

    You can choose to do this programme part-time or full-time.

    Full-time
    • Full-time duration 4 days
    Part-time
    • Average part-time duration 14 days
  • Languages
    • English
  • Delivery mode
    Online

Programme Structure

Course Duration:

  • 2 weeks part time or 4 days full time.
  • Part time studies - where you study part time in the evenings and on weekends using our online training program.
  • Full time studies - when you take time off work to study full time using our online training program

Course Structure:

  • Recommended study time set aside – we recommend 5 to 7 hours per week for this certificate ie the part time 2 week pilot certificate course will need 10 to 15 hours.
  • The time needed to complete the course will vary depending on the students original knowledge of the course material. 
  • A soft copy of your full course module in a PDF format will be available on the e-campus for you to download. You will then be able to print a hard copy for study purposes if you choose.

English Language Requirements

This programme may require students to demonstrate proficiency in English.

General Requirements

  • English language, all courses are written in English as this is the primary language of global business
  • Computer, internet connection and printer (should you wish to print the course notes).
  • A valid e-mail address
  • Time set aside to study as per the course requirements

Tuition Fee

  • International

    99 GBP/full
    Tuition Fee
    Based on the original amount of 99 GBP for the full programme and a duration of 4 days.
  • EU/EEA

    99 GBP/full
    Tuition Fee
    Based on the original amount of 99 GBP for the full programme and a duration of 4 days.
We've labeled the tuition fee that applies to you because we think you are from and prefer over other currencies.

Funding

Studyportals Tip: Students can search online for independent or external scholarships that can help fund their studies. Check the scholarships to see whether you are eligible to apply. Many scholarships are either merit-based or needs-based.

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