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Customer Experience and Success Management with Salesforce Microcredential

FutureLearn

3 months
Duration
934 USD/full
934 USD/full
Unknown
Tuition fee
Anytime
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Apply date
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Start date

About

FutureLearn in collaboration with Salesforce offers you this Customer Experience and Success Management with Salesforce Microcredential course which will help you learn how to implement CX frameworks using the Salesforce CRM Technology and become a more effective customer succes manager.

Overview

Customer experience is the new battleground where brands and businesses can differentiate themselves in the market.

As a result, organisations must work harder to empathise with customers, develop customer experience and success management strategies, and use customer relationship management (CRM) technology to establish and automate customer interactions to deliver value at scale.

Boost your employability in customer success management

A strong understanding of CX strategy, design, and CRM technology is crucial for all customer success managers, as well as strategy, product, marketing, and business development professionals.

In just 12 weeks, experts from FutureLearn in collaboration with Salesforce will teach in this Customer Experience and Success Management with Salesforce Microcredential course you best-practice customer experience design and success strategies that will transform your understanding of CRM.

As well as providing evidence of your digital expertise to employers, this credential will give you the skills required to implement CX methodologies in practice.

Programme Structure

What is a microcredential?

Microcredentials are designed to upskill you for work in rapidly-growing industries, without the time and cost commitment of a full degree. Your microcredential can stand alone as an independent credential, and some also offer academic credit to use towards a degree.

Courses include:

  • Customer Experience (CX) Design for Customer Success
  • CRM Fundamentals and Practice

Key information

Duration

  • Part-time
    • 3 months

Start dates & application deadlines

Language

English

Credits

15 alternative credits

Microcredentials with credit are designed to be transferable. You can use the credit as one of the credentials listed on your application form for any university or course, and you can include it on your CV when you apply for a job.

Delivered

Online
  • Self-paced
  • No Attendance
  • Proactive tutoring and support
  • Individual work/assignments (with online group discussions)

Academic requirements

We are not aware of any academic requirements for this programme.

English requirements

We are not aware of any English requirements for this programme.

Other requirements

General requirements

  • You do not require specific qualifications to join but it’s advised that you possess a bachelor’s degree or equivalent work experience in a relevant field.
  • In addition, some prior knowledge of customer relationship management, customer success, or CX design would be beneficial.
  • Current and future roles of a learner on this credential may be customer experience and success managers, CX designers, CRM marketers, and product managers.
  • This credential will also will prepare CRM administrators and consultants for the Salesforce Administrator certification.

Tuition Fee

To alway see correct tuition fees
  • International

    934 USD/full
    Tuition Fee
    Based on the tuition of 934 USD for the full programme during 3 months.
  • National

    934 USD/full
    Tuition Fee
    Based on the tuition of 934 USD for the full programme during 3 months.

Funding

Studyportals Tip: Students can search online for independent or external scholarships that can help fund their studies. Check the scholarships to see whether you are eligible to apply. Many scholarships are either merit-based or needs-based.

Fresh content

Updated in the last 9 months

Check the official programme website for potential updates.

Our partners

Customer Experience and Success Management with Salesforce Microcredential
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FutureLearn

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