Featured byFutureLearn
Overview
Organisations must work harder than ever to empathise with customers, develop customer experience and success management strategies, and use customer relationship management (CRM) technology to establish and automate customer interactions to deliver value at scale. FutureLearn in collaboration with Salesforce offers you this Customer Experience and Success Management with Salesforce Microcredential course.
Launch your career in customer experience management
A strong understanding of CX strategy, design, and CRM technology is crucial for all customer success managers, as well as strategy, product, marketing, and business development professionals.
In just 12 weeks, industry experts will teach you best-practice customer experience design and success strategies that will enable you to unlock critical value for any digital brand or business.
As well as providing evidence of your digital expertise to employers, this credential will give you the design and technical capabilities to design, implement and optimise CX and customer-success strategies.
Programme Structure
Microcredentials are designed to upskill you for work in rapidly-growing industries, without the time and cost commitment of a full degree. Your microcredential can stand alone as an independent credential, and some also offer academic credit to use towards a degree.
Courses include:
- Customer Experience (CX) Design for Customer Success
- CRM Fundamentals and Practice
Key information
Duration
- Part-time
- 3 months
Start dates & application deadlines
We did our best, but couldn't find the next application deadline and start date information online.
Language
English
Credits
15 alternative credits
Microcredentials with credit are designed to be transferable. You can use the credit as one of the credentials listed on your application form for any university or course, and you can include it on your CV when you apply for a job.
Delivered
Online
- Self-paced
- No Attendance
- Proactive tutoring and support
- Individual work/assignments (with online group discussions)
Disciplines
Project Management Management Studies Business Intelligence & Analytics View 47 other Short Courses in Business Intelligence & Analytics in United KingdomAcademic requirements
We are not aware of any specific GRE, GMAT or GPA grading score requirements for this programme.
English requirements
We are not aware of any English requirements for this programme.
Other requirements
General requirements
- You do not require specific qualifications to join but it’s advised that you possess a bachelor’s degree or equivalent work experience in a relevant field.
- In addition, some prior knowledge of customer relationship management, customer success, or CX design would be beneficial.
- Current and future roles of a learner on this credential may be customer experience and success managers, CX designers, CRM marketers, and product managers.
- This credential will also will prepare CRM administrators and consultants for the Salesforce Administrator certification.
Tuition Fee
To always see correct tuition fees
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International
909 USD/fullTuition FeeBased on the tuition of 909 USD for the full programme during 3 months. -
National
909 USD/fullTuition FeeBased on the tuition of 909 USD for the full programme during 3 months.
Funding
Studyportals Tip: Students can search online for independent or external scholarships that can help fund their studies. Check the scholarships to see whether you are eligible to apply. Many scholarships are either merit-based or needs-based.
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