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Customer Experience Management with Salesforce Training Microcredential

FutureLearn

3 months
Duration
1004 USD/year
1004 USD/year
Unknown
Tuition fee
Anytime
Unknown
Apply date
Unknown
Start date

About

Create competitive advantage in the digital economy with CX and CRM with this Customer Experience Management with Salesforce Training Microcredential from FutureLearn.

Overview

Customer experience is the new battleground where digital brands and businesses must differentiate themselves in the market. The Customer Experience Management with Salesforce Training Microcredential is offered by FutureLearn.

As a result, what was once an acceptable experience is quickly outdated, as benchmark expectations continue to rise.

Organisations must work harder than ever to empathise with customers, develop customer experience and success management strategies, and use customer relationship management (CRM) technology to establish and automate customer interactions to deliver value at scale.

Launch your career in customer experience management

A strong understanding of CX strategy, design, and CRM technology is crucial for all customer success managers, as well as strategy, product, marketing, and business development professionals.

In just 12 weeks, industry experts will teach you best-practice customer experience design and success strategies that will enable you to unlock critical value for any digital brand or business.

Programme Structure

What is a microcredential?

Microcredentials are designed to upskill you for work in rapidly-growing industries, without the time and cost commitment of a full degree. Your microcredential can stand alone as an independent credential, and some also offer academic credit to use towards a degree.

Syllabus

  • Customer Experience (CX) Design for Customer Success
  • CRM Fundamentals and Practice

Key information

Duration

  • Part-time
    • 3 months

Start dates & application deadlines

Language

English

Credits

15 alternative credits

Microcredentials with credit are designed to be transferable. You can use the credit as one of the credentials listed on your application form for any university or course, and you can include it on your CV when you apply for a job.

Delivered

Online

Academic requirements

We are not aware of any academic requirements for this programme.

English requirements

We are not aware of any English requirements for this programme.

Other requirements

General requirements

  • We do not require specific qualifications to join but it’s advised that you possess a bachelor’s degree or equivalent work experience in a relevant field.
  • In addition, some prior knowledge of customer relationship management, customer success, or CX design would be beneficial.
  • Current and future roles of a learner on this credential may be customer experience and success managers, CX designers, CRM marketers, and product managers.
  • This credential will also prepare CRM administrators and consultants for the Salesforce Administrator certification.

Tuition Fee

To alway see correct tuition fees
  • International

    1004 USD/year
    Tuition Fee
    Based on the tuition of 1004 USD per year during 3 months.
  • National

    1004 USD/year
    Tuition Fee
    Based on the tuition of 1004 USD per year during 3 months.

Funding

Studyportals Tip: Students can search online for independent or external scholarships that can help fund their studies. Check the scholarships to see whether you are eligible to apply. Many scholarships are either merit-based or needs-based.

Fresh content

Updated in the last 6 months

Check the official programme website for potential updates.

Our partners

Customer Experience Management with Salesforce Training Microcredential
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FutureLearn

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