Featured byFutureLearn
Overview
Customer experience is the new battleground where digital brands and businesses must differentiate themselves in the market. The Customer Experience Management with Salesforce Training Microcredential is offered by FutureLearn.
As a result, what was once an acceptable experience is quickly outdated, as benchmark expectations continue to rise.
Organisations must work harder than ever to empathise with customers, develop customer experience and success management strategies, and use customer relationship management (CRM) technology to establish and automate customer interactions to deliver value at scale.
Launch your career in customer experience management
A strong understanding of CX strategy, design, and CRM technology is crucial for all customer success managers, as well as strategy, product, marketing, and business development professionals.
In just 12 weeks, industry experts will teach you best-practice customer experience design and success strategies that will enable you to unlock critical value for any digital brand or business.
Programme Structure
What is a microcredential?
Microcredentials are designed to upskill you for work in rapidly-growing industries, without the time and cost commitment of a full degree. Your microcredential can stand alone as an independent credential, and some also offer academic credit to use towards a degree.
Syllabus
- Customer Experience (CX) Design for Customer Success
- CRM Fundamentals and Practice
Key information
Duration
- Part-time
- 3 months
Start dates & application deadlines
You can apply for and start this programme anytime.
Language
English
Credits
15 alternative credits
Microcredentials with credit are designed to be transferable. You can use the credit as one of the credentials listed on your application form for any university or course, and you can include it on your CV when you apply for a job.
Delivered
Online
Disciplines
Business Administration Management Studies View 126 other Short Courses in Business Administration in United KingdomAcademic requirements
We are not aware of any specific GRE, GMAT or GPA grading score requirements for this programme.
English requirements
We are not aware of any English requirements for this programme.
Other requirements
General requirements
- We do not require specific qualifications to join but it’s advised that you possess a bachelor’s degree or equivalent work experience in a relevant field.
- In addition, some prior knowledge of customer relationship management, customer success, or CX design would be beneficial.
- Current and future roles of a learner on this credential may be customer experience and success managers, CX designers, CRM marketers, and product managers.
- This credential will also prepare CRM administrators and consultants for the Salesforce Administrator certification.
Tuition Fee
To always see correct tuition fees
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International
909 USD/fullTuition FeeBased on the tuition of 909 USD for the full programme during 3 months. -
National
909 USD/fullTuition FeeBased on the tuition of 909 USD for the full programme during 3 months.
Funding
Studyportals Tip: Students can search online for independent or external scholarships that can help fund their studies. Check the scholarships to see whether you are eligible to apply. Many scholarships are either merit-based or needs-based.
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