Overview
Key facts
The Supply Chain Fundamentals: Customer Service Operations course from Georgia Institute of Technology (Georgia Tech) includes presentations of the key elements of customer service including: the order management process, customer relationship management, management of challenging customers, effective customer communications, returns and reverse logistics, and performance metrics.
Who Should Attend
This course is designed for customer service and order management, and distribution center administrators, clerks, analysts, supervisors, managers, and learners seeking to enter these roles. Supply chain professionals from other domains will also benefit through gaining insights into customer service operations.
How You Will Benefit
- Gain a solid understanding of customer service, customer relationship management, and returns management principles, flows, technologies, goals, and metrics.
- Know how to identify, appreciate, and relate to challenging customers in typical business settings through great customer service.
- Identify and describe various communication methods and their characteristics.
- Recognize the key barriers to effective communication and how to overcome them.
- Learn regulatory concerns in customer service operations.
Programme Structure
Courses include:
- The Order Process
- Returns And Reverse Logistics
- Customer Relationship Management
- Challenging Customers
- Communication In Customer Service
- Legal And Regulatory Concerns
Key information
Duration
- Part-time
- 12 months
- Flexible
Start dates & application deadlines
- Starting
- Apply before
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Language
Delivered
- Semi-structured
- No Attendance
- Continuous support with feedback on request
- Individual work/assignments (with online group discussions), Online group works/assignments
Disciplines
Supply Chain Management & Logistics View 52 other Short Courses in Supply Chain Management & Logistics in United StatesAcademic requirements
We are not aware of any specific GRE, GMAT or GPA grading score requirements for this programme.
English requirements
We are not aware of any English requirements for this programme.
Other requirements
General requirements
Required
- Computer with speakers to access online content
This is a self-paced online course. Students may register any time before the published registration deadline and will have access to the course through the published "Access Ends" date.
Tuition Fee
-
International
350 USD/yearTuition FeeBased on the tuition of 350 USD for the full programme during 12 months. -
National
350 USD/yearTuition FeeBased on the tuition of 350 USD for the full programme during 12 months.