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Supply Chain Fundamentals: Customer Service Operations

Georgia Institute of Technology

12 months
Duration
350 USD/year
350 USD/year
Unknown
Tuition fee
Unknown
Apply date
Unknown
Start date

About

This Supply Chain Fundamentals: Customer Service Operations course from Georgia Institute of Technology (Georgia Tech) prepares students in the basics of customer service operations and the role of customer service within an organization’s overall supply chain.

Overview

The Supply Chain Fundamentals: Customer Service Operations course from Georgia Institute of Technology (Georgia Tech) includes presentations of the key elements of customer service including: the order management process, customer relationship management, management of challenging customers, effective customer communications, returns and reverse logistics, and performance metrics.

Who Should Attend

This course is designed for customer service and order management, and distribution center administrators, clerks, analysts, supervisors, managers, and learners seeking to enter these roles. Supply chain professionals from other domains will also benefit through gaining insights into customer service operations.

How You Will Benefit

  • Gain a solid understanding of customer service, customer relationship management, and returns management principles, flows, technologies, goals, and metrics.
  • Know how to identify, appreciate, and relate to challenging customers in typical business settings through great customer service.
  • Identify and describe various communication methods and their characteristics.
  • Recognize the key barriers to effective communication and how to overcome them.
  • Learn regulatory concerns in customer service operations.

Programme Structure

Courses include: 

  • The Order Process
  • Returns And Reverse Logistics
  • Customer Relationship Management
  • Challenging Customers
  • Communication In Customer Service
  • Legal And Regulatory Concerns

Key information

Duration

  • Part-time
    • 12 months
    • Flexible

Start dates & application deadlines

Language

English

Delivered

Online
  • Semi-structured
  • No Attendance
  • Continuous support with feedback on request
  • Individual work/assignments (with online group discussions), Online group works/assignments

Academic requirements

We are not aware of any academic requirements for this programme.

English requirements

We are not aware of any English requirements for this programme.

Other requirements

General requirements

Required

  • Computer with speakers to access online content
Important Course Information

This is a self-paced online course. Students may register any time before the published registration deadline and will have access to the course through the published "Access Ends" date.

Tuition Fee

To alway see correct tuition fees
  • International

    350 USD/year
    Tuition Fee
    Based on the tuition of 350 USD for the full programme during 12 months.
  • National

    350 USD/year
    Tuition Fee
    Based on the tuition of 350 USD for the full programme during 12 months.

Funding

Studyportals Tip: Students can search online for independent or external scholarships that can help fund their studies. Check the scholarships to see whether you are eligible to apply. Many scholarships are either merit-based or needs-based.

Our partners

Supply Chain Fundamentals: Customer Service Operations
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Georgia Institute of Technology

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