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Supply Chain Fundamentals: Customer Service Operations, Certificate

  • Anytime
    Application Deadline
  • 12 months
    Duration
University rank #34 (WUR) Online
This Supply Chain Fundamentals: Customer Service Operations course from Georgia Institute of Technology (Georgia Tech) prepares students in the basics of customer service operations and the role of customer service within an organization’s overall supply chain.

About

The Supply Chain Fundamentals: Customer Service Operations course from Georgia Institute of Technology (Georgia Tech) includes presentations of the key elements of customer service including: the order management process, customer relationship management, management of challenging customers, effective customer communications, returns and reverse logistics, and performance metrics.

Who Should Attend

This course is designed for customer service and order management, and distribution center administrators, clerks, analysts, supervisors, managers, and learners seeking to enter these roles. Supply chain professionals from other domains will also benefit through gaining insights into customer service operations.

How You Will Benefit
  • Gain a solid understanding of customer service, customer relationship management, and returns management principles, flows, technologies, goals, and metrics.
  • Know how to identify, appreciate, and relate to challenging customers in typical business settings through great customer service.
  • Identify and describe various communication methods and their characteristics.
  • Recognize the key barriers to effective communication and how to overcome them.
  • Learn regulatory concerns in customer service operations.

Detailed Programme Facts

  • Deadline and start date A student can apply at any time for this programme, there is no deadline. More details: Registration End: 07/10/2019
  • Programme intensity Part-time
    • Average part-time duration 12 months
    • Intensity Flexible
  • Languages
    • English
  • Delivery mode
    Online
    • Time flexibility
      Semi-structured
    • Attendance
      No Attendance
    • Teacher support
      Continuous support with feedback on request
    • Student interaction
      Individual work/assignments (with online group discussions), Online group works/assignments

Programme Structure

Courses include: 

  • The Order Process
  • Returns And Reverse Logistics
  • Customer Relationship Management
  • Challenging Customers
  • Communication In Customer Service
  • Legal And Regulatory Concerns

English Language Requirements

This programme may require students to demonstrate proficiency in English.

Academic Requirements

Required
  • Computer with speakers to access online content
Important Course Information

This is a self-paced online course. Students may register any time before the published registration deadline and will have access to the course through the published "Access Ends" date.

Tuition Fee

  • International

    350 USD/full
    Tuition Fee
    Based on the original amount of 350 USD for the full programme and a duration of 12 months.
  • National

    350 USD/full
    Tuition Fee
    Based on the original amount of 350 USD for the full programme and a duration of 12 months.
We've labeled the tuition fee that applies to you because we think you are from and prefer over other currencies.

Funding

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