Supply Chain Fundamentals: Customer Service Operations, Certificate

  • Application Deadline
  • 12 months
    Duration
  • English (schedule IELTS)
    Language
University rank #33 (WUR) Online
This Supply Chain Fundamentals: Customer Service Operations course from Georgia Institute of Technology (Georgia Tech) prepares students in the basics of customer service operations and the role of customer service within an organization’s overall supply chain.

About

The Supply Chain Fundamentals: Customer Service Operations course from Georgia Institute of Technology (Georgia Tech) includes presentations of the key elements of customer service including: the order management process, customer relationship management, management of challenging customers, effective customer communications, returns and reverse logistics, and performance metrics.

How You Will Benefit
  • Acquire knowledge of the overall order management cycle and process
  • Understand the impact of effective customer service, especially in issue resolution
  • Understand the key aspects of, and employee responsibilities in, the customer returns process
  • Understand the key metrics used in customer returns functions
  • Understand the key concepts and practices in customer relationship management
  • Recognize how service performances are measured
  • Identify key steps in the customer life cycle
  • Know how to identify, appreciate, and relate to challenging customers in typical business settings through great customer service and understand why customers become challenging
  • Know how to manage challenging customers
  • Identify and describe various communication methods and their characteristics
  • Recognize the key barriers to effective communication and how to overcome them
  • Recognize regulatory concerns in customer service operations

Detailed Programme Facts

  • Programme intensity Part-time
    • Average part-time duration 12 months
    • Intensity Flexible
  • Languages
    • English
  • Delivery mode
    Online
    • Time flexibility
      Semi-structured
    • Attendance
      No Attendance
    • Teacher support
      Continuous support with feedback on request
    • Student interaction
      Individual work/assignments (with online group discussions), Online group works/assignments

Programme Structure

Content
  • Learning Block 1 – The Order Process
  • Learning Block 2 – Returns and Reverse Logistics
  • Learning Block 3 – Customer Relationship Management
  • Learning Block 4 – Challenging Customers
  • Learning Block 5 - Communication in Customer Service
  • Learning Block 6 – Legal and Regulatory Concerns

English Language Requirements

This programme requires students to demonstrate proficiency in English.

Schedule IELTS

Academic Requirements

Required
  • Computer with speakers to access online content
Important Course Information

This is a self-paced online course. Students may register any time before the published registration deadline and will have access to the course through the published "Access Ends" date.

Follow the instructions below to register, then activate your online course account and login to the online course location (HELIX):
  • Click the "Register" button below to register for the section you wish to attend and complete your online registration
  • You will receive an email message with a link to activate your Georgia Tech account
  • Be sure to take note of your username displayed during account activation
  • Click to access your online course in HELIX with your username and the password created during account activation

Tuition Fee

  • International Applies to you

    350 USD/full
    Tuition Fee
    Based on the original amount of 350 USD for the full programme and a duration of 12 months.
  • National Applies to you

    350 USD/full
    Tuition Fee
    Based on the original amount of 350 USD for the full programme and a duration of 12 months.
We've labeled the tuition fee that applies to you because we think you are from and prefer over other currencies.

Funding

StudyPortals Tip: Students can search online for independent or external scholarships that can help fund their studies. Check the scholarships to see whether you are eligible to apply. Many scholarships are either merit-based or needs-based.

The Global Study Awards: get funded with up to £10,000 to study abroad

Together with the ISIC Association and British Council IELTS, StudyPortals offers you the chance to receive up to £10000 to expand your horizon and study abroad. We want to ultimately encourage you to study abroad in order to experience and explore new countries, cultures and languages.