The Supply Chain Fundamentals: Customer Service Operations course from Georgia Institute of Technology (Georgia Tech) includes presentations of the key elements of customer service including: the order management process, customer relationship management, management of challenging customers, effective customer communications, returns and reverse logistics, and performance metrics.
Who Should Attend
This course is designed for customer service and order management, and distribution center administrators, clerks, analysts, supervisors, managers, and learners seeking to enter these roles. Supply chain professionals from other domains will also benefit through gaining insights into customer service operations.How You Will Benefit
This programme may require students to demonstrate proficiency in English.
This is a self-paced online course. Students may register any time before the published registration deadline and will have access to the course through the published "Access Ends" date.
StudyPortals Tip: Students can search online for independent or external scholarships that can help fund their studies. Check the scholarships to see whether you are eligible to apply. Many scholarships are either merit-based or needs-based.
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