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Overview
Gain a solid understanding of the role of customer service within an organization’s overall supply chain with this Supply Chain Fundamentals - Customer Service Operations course at Georgia Institute of Technology.
Discover the key elements of customer service, including the order management process, customer relationship management, management of challenging customers, effective customer communications, returns and reverse logistics, and performance metrics.
How You Will Benefit
- Gain a solid understanding of customer service, customer relationship management, and returns management principles, flows, technologies, goals, and metrics.
- Know how to identify, appreciate, and relate to challenging customers in typical business settings through great customer service.
- Identify and describe various communication methods and their characteristics.
- Recognize the key barriers to effective communication and how to overcome them.
- Learn regulatory concerns in customer service operations.
Programme Structure
Topics include:
- Order management cycle and process
- Effective customer service
- Customer returns process and metrics
- Customer relationship management
- Service performance measurements
- Key steps in the customer lifecycle
Key information
Duration
- Part-time
- 12 months
- Flexible
Start dates & application deadlines
- Starting
- Apply before
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- Starting
- Apply before
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Language
English
Delivered
Online
- Semi-structured
- Continuous support with feedback on request
- Individual work/assignments (with online group discussions), Online group works/assignments
Campus Location
- Atlanta, United States
Disciplines
Supply Chain Management & Logistics View 48 other Short Courses in Supply Chain Management & Logistics in United StatesWhat students do after studying
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Academic requirements
We are not aware of any specific GRE, GMAT or GPA grading score requirements for this programme.
English requirements
We are not aware of any English requirements for this programme.
Other requirements
General requirements
- This course is designed for customer service and order management, and distribution center administrators, clerks, analysts, supervisors, managers, and learners seeking to enter these roles.
- Supply chain professionals from other domains will also benefit through gaining insights into customer service operations.
Tuition Fees
Tuition fees are shown in and the most likely applicable fee is shown based on your nationality.
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International Applies to you
Applies to youNon-residents350 USD / year≈ 350 USD / year - Out-of-State350 USD / year≈ 350 USD / year
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Domestic
Applies to youIn-State350 USD / year≈ 350 USD / year
Funding
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