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Customer Experience Strategy and Design, Short Course

  • Anytime
    Application Deadline
  • 2 months
    Duration
University rank #238 (QS) Online
Understanding the customer and giving them what they need is more important than ever. Learn more with this Customer Experience Strategy and Design from RMIT University.
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Overview

With the business world rapidly changing, and an increased focus on globalisation, automation and collaboration, it is no longer simply a great product that gives you a competitive advantage. Businesses are increasingly looking for innovative, memorable and delightful customer experiences to set themselves apart. The Customer Experience Strategy and Design course is offered by RMIT University.

How does it work

Learn how to build CX strategy from the very beginning. You will create personas, conduct customer interviews, and map customer journeys. This will allow you to transform your workplace by embedding customer-experience thinking deep into the business model.

Detailed Programme Facts

  • Programme intensity Part-time
    • Average part-time duration 2 months
    • Duration description

      6 weeks

  • Languages
    • English
  • Delivery mode
    Online

Programme Structure

Modules include:

  • Learn about CX strategy and your customers
  • Customer journeys and experiences
  • Trends and opportunities
  • Design customer experience solutions 
  • Measure your impact
  • How to maintain and optimise your CX strategy

English Language Requirements

This programme may require students to demonstrate proficiency in English.

General Requirements

To enroll in the courses, you must be 18 years or older.

Tuition Fee

  • International

    990 AUD/full
    Tuition Fee
    Based on the original amount of 990 AUD for the full programme and a duration of 2 months.
  • National

    990 AUD/full
    Tuition Fee
    Based on the original amount of 990 AUD for the full programme and a duration of 2 months.
We've labeled the tuition fee that applies to you because we think you are from and prefer over other currencies.

Funding

Studyportals Tip: Students can search online for independent or external scholarships that can help fund their studies. Check the scholarships to see whether you are eligible to apply. Many scholarships are either merit-based or needs-based.

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