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Overview
Principles of Customer Service (QCF) - Level 2 at the London School of International Business is designed for individuals who are involved in Customer Service as their primary work activity, who are seeking a career in this sector and wish to take the first steps towards professional qualifications.
It is also suitable for learners who wish to gain recognition of their knowledge of Customer Service that they can apply to employment in a wide range of sectors.
The primary purpose of this QCF (Qualifications Credit Framework) qualification is to support your progression to higher education, specifically to a customer service related course.
Features
- Same certificate as on-campus students
- Recognised certificate accepted by universities for Top up with a degree.
- Assessments via assignment submission
- You study on-line at your own pace
Programme Structure
Courses include:
Understanding the organisation
Prepare to deliver excellent customer service
Communication in the customer service role
Understand customers
Key information
Duration
- Part-time
- 9 months
Start dates & application deadlines
You can apply for and start this programme anytime.
Language
English
Credits
15 alternative credits
Delivered
Online
Campus Location
- London, United Kingdom
Disciplines
Business Administration View 103 other Short Courses in Business Administration in United KingdomWhat students do after studying
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Academic requirements
We are not aware of any specific GRE, GMAT or GPA grading score requirements for this programme.
English requirements
We are not aware of any English requirements for this programme.
Other requirements
General requirements
- There are no formal entry requirements for this qualification.
- This qualification is suitable for those learners with some awareness of Customer Service who want to develop their knowledge to aid their employment opportunities, and for those already in employment as part of their continuous professional development.
Tuition Fees
Tuition fees are shown in and the most likely applicable fee is shown based on your nationality.
-
International Applies to you
Applies to youNon-residents950 GBP / full≈ 950 GBP / full -
Domestic Applies to you
Applies to youCitizens or residents950 GBP / full≈ 950 GBP / full
Additional Details
- £1,900: Face to face via Webcam
Funding
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