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Overview
What you will study
According to Forrester research, Customer Experience is the North Star for digital transformation initiatives. The top three digital transformation drivers for mature businesses involve improving their customers’ experience, increasing the speed of innovation, and improving-time-to market. Customer experience has a direct impact to the success of each, it is the first step to meaningful digital transformation.
The learning objectives of the Build your Digital Customer Experience Plan workshop offered by Singapore University of Technology and Design are:
- Understand customer experience framework and be able to transform service experience transformation
- Introduction to design thinking
- Build a world class digital customer experience for your industry
Programme Structure
The program focuses on:- Transforming traditional service to achieve differential customer experience
- Understand the digital customer experience framework across industries
- Digital Thinking
- Review your company strategy and mapping to digital customer experience framework
- Project review and CX/UX experience considerations
- Complete your digital customer experience plan
Key information
Duration
- Full-time
- 1 days
Start dates & application deadlines
We did our best, but couldn't find the next application deadline and start date information online.
Language
English
Delivered
On Campus
Disciplines
Digital Marketing View 27 other Short Courses in Digital Marketing in SingaporeAcademic requirements
We are not aware of any specific GRE, GMAT or GPA grading score requirements for this programme.
English requirements
We are not aware of any English requirements for this programme.
Student insurance
Make sure to cover your health, travel, and stay while studying abroad. Even global coverages can miss important items, so make sure your student insurance ticks all the following:
- Additional medical costs (i.e. dental)
- Repatriation, if something happens to you or your family
- Liability
- Home contents and baggage
- Accidents
- Legal aid
We partnered with Aon to provide you with the best affordable student insurance, for a carefree experience away from home.
Get your student insurance nowStarting from €0.53/day, free cancellation any time.
Remember, countries and universities may have specific insurance requirements. To learn more about how student insurance work at Singapore University of Technology and Design and/or in Singapore, please visit Student Insurance Portal.
Other requirements
General requirements
- For leaders, professionals and executives seeking better outcome to digital initiatives.
Tuition Fee
To always see correct tuition fees
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International
981 SGD/fullTuition FeeBased on the tuition of 981 SGD for the full programme during 1 days. -
National
981 SGD/fullTuition FeeBased on the tuition of 981 SGD for the full programme during 1 days.
- Permanent Residents: $294.30;
- Singapore Citizens under 40 years old: $114.30;
- SME - Sponsored employees: $114.30.
Living costs for Singapore
1878 - 3880 SGD /month
Living costs
The living costs include the total expenses per month, covering accommodation, public transportation, utilities (electricity, internet), books and groceries.
Funding
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