Customer Centric Solutions with Design Thinking and Innovation

Overview

What you will study

Design thinking is a process that relies on understanding users’ needs and experiences as they continue to evolve. It is a solution-focused mindset that is critical to developing new ideas that can uncover potential opportunities, challenge assumptions and lead to product and service innovations. Through analysis and imagination, design thinking empowers organisations to identify and implement human-centred and action-oriented solutions to complex business problems.

Gaining deeper insight into the target users’ needs and expectations in turn leads to more value creation. This is the core of design thinking, and it leads to improved products, services and internal processes. From learning the practical applications of design thinking to building products and services that meet the functional, social and emotional needs of your customers, the Customer Centric Solutions with Design Thinking and Innovation course offered by Emeritus Institute of Management will give you the knowledge to develop user-centric designs that will help you address your customers’ pain points and meet your business goals.