Effective Communication and Interpersonal Skills

Programme Structure

The program focuses on:

• Build an understanding of your own personality and consider your interactions with other personality types

• Gain new insights into the meaning of your own and others' behaviour

• Fine-tune your perceptions of others' unconscious communications

• Extend your range of non-verbal responses through body language

• Build and maintain rapport with others through matching them in various ways, including behaviour and language patterns

• Observe eye accessing cues and understand their meaning

• Deal with conflict within a specific environment and consider cultural and environmental differences.