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Overview
What you will study
The Introduction to Service Design - Principles and Concepts course offered by University of Toronto will help you learn to build long-term value by better understanding your customers’ needs. You’ll create customer journeys that unfold over time, identifying key opportunities for meaningful interaction through multiple channels. You’ll emerge better equipped to analyze your organization’s existing services and apply service design principles to help it remain competitive.
By the end of this micro course, you'll be able to:
- Describe what Service Design is and how it differs from User Experience (UX) Design and Customer Experience (CX) Design
- Identify and explain the principles of Service Design and compare with Design Thinking
- Recognize service as a customer journey and distinguish the key moments in that journey
- Analyze an existing service in order to judge its efficacy and value
- Plan to start practicing Service Design
Programme Structure
The program focuses on:
- Client Focus
- Design Thinking
- Strategic Thinking
- Leading Change
Key information
Duration
- Part-time
- 1 months
Start dates & application deadlines
- StartingApply anytime.
Language
English
Delivered
Online
Disciplines
Hospitality ManagementWhat students do after studying
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Academic requirements
We are not aware of any specific GRE, GMAT or GPA grading score requirements for this programme.
English requirements
We are not aware of any English requirements for this programme.
Other requirements
General requirements
- All micro courses are open to everyone and there are no prerequisites or “application” requirements.
Tuition Fee
To always see correct tuition fees
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International
599 CAD/fullTuition FeeBased on the tuition of 599 CAD for the full programme during 1 months. -
National
599 CAD/fullTuition FeeBased on the tuition of 599 CAD for the full programme during 1 months.
Funding
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