Managing Stakeholder Expectations

Overview

Project stakeholders come in all shapes and sizes. While the expectations of some stakeholders may be straightforward and closely aligned with project goals, others may have expectations which are unknown, or not achievable, given the purpose and scope of the project. This course from University of Waterloo teaches you to navigate one of the most challenging aspects of many projects: Managing Stakeholder Expectations. Learn to do it well, and you will have a much easier time, and be much more likely to achieve success across your team or organization. Do it poorly and, before you know it, you may be bogged down in endless meetings and complaints.

This course can be taken as part of the Project Management Certificate.

What you will learn

• Understand the importance of managing stakeholders.
• Identify the project stakeholders.
• Effectively define stakeholders' influence and requirements for your projects.
• Prepare, implement, and manage project stakeholders by creating a stakeholders' management plan.
• Understand the ethical issues in managing project stakeholders.
• Generate and use the information from past projects.
• Make a plan for enhanced stakeholders' management efforts for your project(s).