Process Thinking and Improvement University of Melbourne

Overview

What you will study

Effective business processes allow organisations to be more efficient, agile, and able to respond quickly to ever-changing customer needs.

This Process Thinking and Improvement course offered by University of Melbourne is ideal for professionals, managers, and business owners seeking a deeper understanding of the state-of-the-art tools and techniques used to track and optimise business standards in an organisation.

Relevance to your job and industry

• Co-designed with Telstra,  this micro-credential is aligned with the growing expectation that organisational members will possess the knowledge and practical skills to contribute to process improvements that drive operational excellence in line with strategic intent.
• No matter your industry or organisation, you'll gain valuable practical skills you can immediately apply to your professional life, and increase your capacity to help drive operational excellence.

Learning outcome

By the end of this micro-credential, you will be able to:

• Analyse business documentation to identify, organise and model business processes at different levels of abstraction using contemporary methodologies and process modelling techniques
• Apply qualitative and quantitative process analysis techniques to identify opportunities for process improvement via process redesign and justify recommendations.