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Featured byCardiff University
Overview
What you will study
The Service design training course offered by Cardiff University will help you learn tools which help you to better understand your customers so that you can reorientate your services to better deliver what your customers want and need.
Programme Structure
The program focuses on:
- What is Service Design?
- How does it fit with other improvement methodologies that we know?
- The Five Principles of Service Design
- ‘User Centred’ or Customer Centricity – Getting into the mind of the customer
- Developing Personas
- Customer Safaris
- Service Blueprinting
- Customer Heartbeats
- The Double Diamond framework
- Lou Downe’s Principles of Good Services
Key information
Duration
- Full-time
- 1 days
Start dates & application deadlines
- StartingApply anytime.
Language
English
Delivered
On Campus
Disciplines
Public Administration View 13 other Short Courses in Public Administration in United KingdomAcademic requirements
We are not aware of any specific GRE, GMAT or GPA grading score requirements for this programme.
English requirements
We are not aware of any English requirements for this programme.
Student insurance
Make sure to cover your health, travel, and stay while studying abroad. Even global coverages can miss important items, so make sure your student insurance ticks all the following:
- Additional medical costs (i.e. dental)
- Repatriation, if something happens to you or your family
- Liability
- Home contents and baggage
- Accidents
- Legal aid
We partnered with Aon to provide you with the best affordable student insurance, for a carefree experience away from home.
Get your student insurance nowStarting from €0.53/day, free cancellation any time.
Remember, countries and universities may have specific insurance requirements. To learn more about how student insurance work at Cardiff University and/or in United Kingdom, please visit Student Insurance Portal.
Other requirements
General requirements
- Anybody who is involved in delivering services to customers
- Managers and Change Practitioners who want to lead workers through a process of service improvement
- Improvement Specialists who want to understand how to include service design principles into their improvement approach
- The university minimum requirement for English language is a grade C/4 at GCSE or IELTS (Academic) with 6.5 overall and a minimum of 5.5 in each of the subskills.
- In addition to meeting the academic language standard, applicants who require a Student Route visa to study in the UK must present an acceptable English language qualification to meet UKVI (UK Visas and Immigration) requirements - in most cases, this will be the same language evidence.
Tuition Fee
To always see correct tuition fees
-
International
295 GBP/fullTuition FeeBased on the tuition of 295 GBP for the full programme during 1 days. -
National
295 GBP/fullTuition FeeBased on the tuition of 295 GBP for the full programme during 1 days.
Living costs for Cardiff
628 - 1066 GBP /month
Living costs
The living costs include the total expenses per month, covering accommodation, public transportation, utilities (electricity, internet), books and groceries.
Funding
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