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Overview
This Engaging Audiences in Visitor Attractions course at Nottingham Trent University will provide you with an understanding of how venues function to provide excellent visitor experiences. You’ll consider why customer service is so important from organisational strategy, financial survival and facilities to social change and community engagement.
You’ll learn the theory behind providing excellent visitor experiences, demonstrated through a visit to Mansfield Museum to see how they use customer service to deliver its vision and how you can stand out by understanding your role in a similar organisation.
What will you gain?
- By the end of the course, you’ll be confident in your understanding of how customer service is crucial to visitor experience.
- You’ll have practical experience of team working and audience development and be able to apply the gained knowledge to other venues.
- You’ll leave with the confidence to continue developing your professional networks and opportunities.
- You’ll also receive a certificate of attendance when you complete the course, which is a great way to enhance your CV.
Programme Structure
During this course you will:- discuss what makes a good visitor experience for both the venue and visitors
- understand your visitors, what they need and expect (and managing expectations)
- consider innovative examples of good customer service and how these can be applied
- design and deliver a customer service audit onsite at Mansfield Museum
- consider the visitor journey to ensure a great visitor experience
- look at how to welcome visitors from all sections of the community to provide accessible service
- analyse your findings and construct recommendations
- use your new knowledge to provide information and advice in an inspiring way
- practice communicating your findings and recommendations that are professional and engaging
- document your learning journey in a reflective portfolio to support your career development
Key information
Duration
- Part-time
- 5 days
Start dates & application deadlines
We did our best, but couldn't find the next application deadline and start date information online.
More details
- New dates to be announced soon
Language
English
Delivered
On Campus
Campus Location
- Nottingham, United Kingdom
Disciplines
Museum Studies View 7 other Short Courses in Museum Studies in United KingdomWhat students do after studying
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Academic requirements
We are not aware of any specific GRE, GMAT or GPA grading score requirements for this programme.
English requirements
We are not aware of any English requirements for this programme.
Other requirements
General requirements
- No previous qualifications or experience is needed to access this course, but you should be enthusiastic to learn about customer service for venues that cater for visitors.
- To be eligible for a place, you must live or work in the towns of Kirkby-in-Ashfield or Sutton-in-Ashfield.
Tuition Fees
Tuition fees are shown in and the most likely applicable fee is shown based on your nationality.
-
International Applies to you
Applies to youNon-residentsFree -
Domestic Applies to you
Applies to youCitizens or residentsFree
Additional Details
- Available at no cost to eligible individuals. The standard fee would normally be £525.
Living costs
Nottingham
United Kingdom
583 - 978 GBP / month
The living costs include the total expenses per month, covering accommodation, public transportation, utilities (electricity, internet), books and groceries.
Funding
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