Overview
Develop essential knowledge of how to carry out customer service related tasks, such as how to manage information and support events. Once you have completed the qualification you will be able to apply your knowledge in a variety of industries and job roles.
Future Opportunities
This Principles of Customer Service qualification at The Sheffield College is relevant to any job or career which involves the delivery of excellent customer service.
Programme Structure
Topics include:
- Principles of customer service and delivery
- Understand customers
- Understand employer organisations
- Understand how to communicate with customers
- Understand how to handle customer information
- Understand how to resolve problems and deliver customer service to challenging customers
- Understand how to develop customer relationships
Key information
Start dates & application deadlines
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Language
English
Delivered
Online
Campus Location
- Sheffield, United Kingdom
Disciplines
Business Administration View 111 other Short Courses in Business Administration in United KingdomWhat students do after studying
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Academic requirements
We are not aware of any specific GRE, GMAT or GPA grading score requirements for this programme.
English requirements
We are not aware of any English requirements for this programme.
Other requirements
General requirements
- This is a part-time course for adults. Learners must be aged 19+.
- All applicants need to complete an English and maths initial assessment following the pre-enrolment, unless you can provide evidence of sufficient level of English and maths required for the course.
Tuition Fees
Tuition fees are shown in and the most likely applicable fee is shown based on your nationality.
-
International Applies to you
Applies to youNon-residentsFree -
Domestic Applies to you
Applies to youCitizens or residentsFree
Additional Details
- If you are unemployed or employed part-time or earning under £23,400 per year, and you receive means tested benefits, you are likely to be eligible for funding.
Funding
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