3 months
Duration
43 USD/module
43 USD/module
Unknown
Tuition fee
Unknown
Unknown
Apply date
Unknown
Unknown
Start date

About

Created in collaboration with Salesforce, this Customer Experience Design for Customer Success course at FutureLearn  is designed to do just that. Explore customer journeys, CX design, and how you can optimise experience in order to grow customer loyalty, average spend, and profits.

Visit the official programme website for more information

Overview

You’ll grow your knowledge of CX principles and CSM methodologies. You’ll come to understand the role these play across different business contexts and how to optimise customer value for particular customer segments. You’ll then learn how to develop these CX journeys in order to meet customer value within the context of wider business goals.

In this era of transformation and digital innovation, barriers for new market entrants across all industries are breaking down and competition is rapidly escalating. With access to multiple digital channels where people can share buying experiences, carry-out research and make key buying-decisions, the consumer is now more empowered than ever before.

By learning how to connect with these customers, how to eliminate pain points, and improve their overall satisfaction, you can help your business pull ahead of the competition for stable, long-term growth.

Key skills you will learn during the  Customer Experience Design for Customer Success course at FutureLearn

  • Customer experience design
  • Customer journeys
  • Customer success management
  • Relationship management
  • CRM technology
  • Salesforce
  • Customer experience management
  • Customer experience strategy

Programme Structure

Courses included

  • Customer Experience Design for Customer Success: Effective CX Design and Customer Journeys
  • Customer Experience Design for Customer Success: How to Create an Effective CX Strategy
  • Customer Experience Design for Customer Success: How to Build Customer Relationships and Measure Success

Key information

Duration

  • Part-time
    • 3 months

Start dates & application deadlines

You can apply for and start this programme anytime.

Language

English

Delivered

Online
  • Self-paced

Academic requirements

We are not aware of any academic requirements for this programme.

English requirements

We are not aware of any English requirements for this programme.

Other requirements

General requirements

  • If you wish to further your career and understanding of customer experience and customer success strategies, this ExpertTrack will equip you to succeed.
  • No prior experience is required to succeed in this ExpertTrack. Some prior knowledge of customer relationship management, customer success, or CX design would be beneficial but is not essential.
  • During the ExpertTrack we’ll be using the Salesforce Trailblazer platform.

Tuition Fee

To alway see correct tuition fees
  • International

    43 USD/module
    Tuition Fee
    Based on the tuition of 43 USD per module during 3 months.
  • National

    43 USD/module
    Tuition Fee
    Based on the tuition of 43 USD per module during 3 months.

Tuition per month.

Price range in different currencies: £36 / $39 / €36

Funding

Studyportals Tip: Students can search online for independent or external scholarships that can help fund their studies. Check the scholarships to see whether you are eligible to apply. Many scholarships are either merit-based or needs-based.

Fresh content

Updated in the last 9 months

Check the official programme website for potential updates.

Customer Experience Design for Customer Success
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FutureLearn

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