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Overview
The customer experience (CX) management market was already valued at $6.5 billion in 2019 and is expected to grow over 17% per year until 2027. If you want a lucrative and diverse career, growing your knowledge of CX strategies and tools is a great way to capitalise on this growth and offer an increasingly valuable service to businesses across a range of industries.
Created in collaboration with Salesforce, this ExpertTrack is designed to do just that. Explore customer journeys, CX design, and how you can optimise experience in order to grow customer loyalty, average spend, and profits.
Key skills you will learn during the Customer Experience Design for Customer Success course at FutureLearn
- Customer experience design
- Customer journeys
- Customer success management
- Relationship management
- CRM technology
- Salesforce
- Customer experience management
- Customer experience strategy
Programme Structure
Courses included
- Customer Experience Design for Customer Success: CX Impact and Strategic Insights
- Customer Experience Design for Customer Success: Designing Great Customer Experiences
- Customer Experience Design for Customer Success: Ensuring Customer Success
Key information
Duration
- Part-time
- 3 months
Start dates & application deadlines
You can apply for and start this programme anytime.
Language
English
Delivered
Online
- Self-paced
Campus Location
- London, United Kingdom
Disciplines
Human Resource Management Corporate Communication View 10 other Short Courses in Corporate Communication in United KingdomWhat students do after studying
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Academic requirements
We are not aware of any specific GRE, GMAT or GPA grading score requirements for this programme.
English requirements
We are not aware of any English requirements for this programme.
Other requirements
General requirements
- If you wish to further your career and understanding of customer experience and customer success strategies, this ExpertTrack will equip you to succeed.
- No prior experience is required to succeed in this ExpertTrack. Some prior knowledge of customer relationship management, customer success, or CX design would be beneficial but is not essential.
- During the ExpertTrack we’ll be using the Salesforce Trailblazer platform.
Tuition Fees
Tuition fees are shown in and the most likely applicable fee is shown based on your nationality.
-
International Applies to you
Applies to youNon-residents39 USD / module≈ 39 USD / module -
Domestic Applies to you
Applies to youCitizens or residents39 USD / module≈ 39 USD / module
Additional Details
Tuition per month.
Funding
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