Featured bySalesforce by FutureLearn
Overview
The customer experience (CX) management market was already valued at $6.5 billion in 2019 and is expected to grow over 17% per year until 2027. If you want a lucrative and diverse career, growing your knowledge of CX strategies and tools is a great way to capitalise on this growth and offer an increasingly valuable service to businesses across a range of industries.
Created in collaboration with Salesforce, this ExpertTrack is designed to do just that. Explore customer journeys, CX design, and how you can optimise experience in order to grow customer loyalty, average spend, and profits.
Key skills you will learn during the Customer Experience Design for Customer Success course at FutureLearn
- Customer experience design
- Customer journeys
- Customer success management
- Relationship management
- CRM technology
- Salesforce
- Customer experience management
- Customer experience strategy
Get more details
Visit programme websiteProgramme Structure
Courses included
- Customer Experience Design for Customer Success: CX Impact and Strategic Insights
- Customer Experience Design for Customer Success: Designing Great Customer Experiences
- Customer Experience Design for Customer Success: Ensuring Customer Success
Check out the full curriculum
Visit programme websiteKey information
Duration
- Part-time
- 3 months
Start dates & application deadlines
You can apply for and start this programme anytime.
Language
English
Delivered
Online
- Self-paced
Disciplines
Management Studies Corporate Communication Public Relations View 14 other Short Courses in Public Relations in United KingdomExplore more key information
Visit programme websiteWhat students do after studying
Join for free or log in to access our complete career info list.
Academic requirements
We are not aware of any specific GRE, GMAT or GPA grading score requirements for this programme.
English requirements
We are not aware of any English requirements for this programme.
Other requirements
General requirements
- If you wish to further your career and understanding of customer experience and customer success strategies, this ExpertTrack will equip you to succeed.
- No prior experience is required to succeed in this ExpertTrack. Some prior knowledge of customer relationship management, customer success, or CX design would be beneficial but is not essential.
- During the ExpertTrack we’ll be using the Salesforce Trailblazer platform.
Make sure you meet all requirements
Visit programme websiteTuition Fee
To always see correct tuition fees
-
International
39 USD/moduleTuition FeeBased on the tuition of 39 USD per module during 3 months. -
National
39 USD/moduleTuition FeeBased on the tuition of 39 USD per module during 3 months.
Tuition per month.
Funding
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