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Overview
About the course
Embarking on this comprehensive journey will allow participants to address pertinent issues and challenges and ultimately make viable business decisions while putting the customers at the centre. This Advanced Certificate in Service Leadership and Innovation is offered at Singapore Management University.
Programme Structure
Modules include:
- Human Capital Leadership: Leading a Digital-Ready Workforce for Customer Centricity
- Employee Engagement & Change Management: Building an Agile Customer Centric Culture
- Essential Thinking: Adopting A Growth Mindset for Critical Thinking and Problem Solving in the Digital Age
- Design Thinking - Designing a Competitive Customer Experience
- Business Processes - Service Excellence in Operations Strategy
- Data Analytics: Harnessing Data For Quality Service Delivery, Value Enhancement & Outcomes
- Design Thinking: Prototyping for Digital Experiences
Key information
Duration
- Full-time
- 12 days
Start dates & application deadlines
You can apply for and start this programme anytime.
More details
- each module has its own intakes
Language
English
Delivered
On Campus, Online
Disciplines
Business Intelligence Innovation Management Operations and Quality Management View 3 other Short Courses in Operations and Quality Management in SingaporeAcademic requirements
We are not aware of any specific GRE, GMAT or GPA grading score requirements for this programme.
English requirements
We are not aware of any English requirements for this programme.
Student insurance
Make sure to cover your health, travel, and stay while studying abroad. Even global coverages can miss important items, so make sure your student insurance ticks all the following:
- Additional medical costs (i.e. dental)
- Repatriation, if something happens to you or your family
- Liability
- Home contents and baggage
- Accidents
- Legal aid
We partnered with Aon to provide you with the best affordable student insurance, for a carefree experience away from home.
Get your student insurance nowStarting from €0.53/day, free cancellation any time.
Remember, countries and universities may have specific insurance requirements. To learn more about how student insurance work at Singapore Management University and/or in Singapore, please visit Student Insurance Portal.
Other requirements
General requirements
Who should attend:
- Team leaders who have a role in driving service improvement strategies, culture, and initiatives, as well as a customer-oriented workforce
- Middle to senior-level executives who wish to enhance their leadership and people management skills
- Team leaders and managers seeking to learn new problem-solving approaches to innovation and integrate creative practices into their business processes
- Entrepreneurs and aspiring entrepreneurs
Tuition Fee
To always see correct tuition fees
-
International
13080 SGD/fullTuition FeeBased on the tuition of 13080 SGD for the full programme during 12 days. -
National
3924 SGD/fullTuition FeeBased on the tuition of 3924 SGD for the full programme during 12 days.
- Singapore Citizen ≥ 40 years old: $1,524
Living costs for Singapore
1878 - 3880 SGD /month
Living costs
The living costs include the total expenses per month, covering accommodation, public transportation, utilities (electricity, internet), books and groceries.
Funding
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