Service Leadership and Innovation, Short Course | Online (optional) | Singapore Management University | Singapore, Singapore
Advanced Certificate On Campus Online

Service Leadership and Innovation

12 days
12960 SGD/full
3888 SGD/full
Tuition fee
Apply date
Start date


Our modules in this Service Leadership and Innovation certificate at Singapore Management University focus on training service-oriented professionals to make positive impacts at work and achieve peak results.


About the course

Embarking on this comprehensive journey will allow participants to address pertinent issues and challenges and ultimately make viable business decisions while putting the customers at the centre. This Advanced Certificate in Service Leadership and Innovation is offered at Singapore Management University.

Programme Structure

Modules include:

  • Human Capital Leadership: Leading a Digital-Ready Workforce for Customer Centricity
  • Employee Engagement & Change Management: Building an Agile Customer Centric Culture
  • Essential Thinking: Adopting A Growth Mindset for Critical Thinking and Problem Solving in the Digital Age
  • Design Thinking - Designing a Competitive Customer Experience
  • Business Processes - Service Excellence in Operations Strategy
  • Data Analytics: Harnessing Data For Quality Service Delivery, Value Enhancement & Outcomes
  • Design Thinking: Prototyping for Digital Experiences

Key information


  • Full-time
    • 12 days

Start dates & application deadlines

You can apply for and start this programme anytime.
More details

each module has its own intakes




On Campus, Online

Academic requirements

We are not aware of any specific GRE, GMAT or GPA grading score requirements for this programme.

English requirements

We are not aware of any English requirements for this programme.

Other requirements

General requirements

Who should attend:

  • Team leaders who have a role in driving service improvement strategies, culture, and initiatives, as well as a customer-oriented workforce
  • Middle to senior-level executives who wish to enhance their leadership and people management skills
  • Team leaders and managers seeking to learn new problem-solving approaches to innovation and integrate creative practices into their business processes
  • Entrepreneurs and aspiring entrepreneurs

Tuition Fee

To always see correct tuition fees
  • International

    12960 SGD/full
    Tuition Fee
    Based on the tuition of 12960 SGD for the full programme during 12 days.
  • National

    3888 SGD/full
    Tuition Fee
    Based on the tuition of 3888 SGD for the full programme during 12 days.

Singapore Citizen ≥ 40 years old: $1,488

Living costs for Singapore

1878 - 3880 SGD /month
Living costs

The living costs include the total expenses per month, covering accommodation, public transportation, utilities (electricity, internet), books and groceries.


Our partners

Service Leadership and Innovation
Singapore Management University
Service Leadership and Innovation
Singapore Management University


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