Total Quality Management

Overview

What you will study

In today's world, customer satisfaction and competitiveness are a function of quality levels, and individuals with the capacity to successfully implement total quality management are becoming indispensable assets to any organisation.

 Total quality management is based on the principle that every member of staff must be committed to maintaining high standards of work in every aspect of a organisations operations.

After successfully completing the Total Quality Management course offered by University of Pretoria, you will be able to:

• appreciate the basics of TQM

• understand the essentials of customer satisfaction

• create successful systems for employee involvement

• develop strategies for continuous process improvement

• apply the five-phase approach of TQM implementation, and

• utilise basic tools for quality improvement.