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Overview
What you will study
In today's world, customer satisfaction and competitiveness are a function of quality levels, and individuals with the capacity to successfully implement total quality management are becoming indispensable assets to any organisation.
Total quality management is based on the principle that every member of staff must be committed to maintaining high standards of work in every aspect of a organisations operations.
After successfully completing the Total Quality Management course offered by University of Pretoria, you will be able to:
- appreciate the basics of TQM
- understand the essentials of customer satisfaction
- create successful systems for employee involvement
- develop strategies for continuous process improvement
- apply the five-phase approach of TQM implementation, and
- utilise basic tools for quality improvement.
Programme Structure
The program focuses on:
- TQM
- Leadership and TQM
- Customer satisfaction
- Employee involvement
- Continuous process improvement
- Basic TQM tools
- Benchmarking and the TQM implementation model
- Overview of the ISO 9000/9001
Key information
Duration
- Part-time
- 3 days
Start dates & application deadlines
We did our best, but couldn't find the next application deadline and start date information online.
More details
Course Dates: Available on Request
Language
English
Delivered
Online
Campus Location
- Pretoria, South Africa
Disciplines
Operations and Quality Management View 3 other Short Courses in Operations and Quality Management in South AfricaWhat students do after studying
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Academic requirements
We are not aware of any specific GRE, GMAT or GPA grading score requirements for this programme.
English requirements
We are not aware of any English requirements for this programme.
Other requirements
General requirements
- This course is ideal for you if you are employed as a supervisor or manager, or if you have general interest in quality improvement.
- Prospective delegates should at least have a National Senior Certificate (Grade 12) or equivalent qualification.
Tuition Fees
Tuition fees are shown in and the most likely applicable fee is shown based on your nationality.
-
International Applies to you
Applies to youNon-residents10440 ZAR / full≈ 10440 ZAR / full -
Domestic Applies to you
Applies to youCitizens or residents10440 ZAR / full≈ 10440 ZAR / full
Funding
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