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Overview
What you will study
Designed by Faculty Chair Mark Fagan, Delivering Public Services - Efficiency, Equity, and Quality program offered by Harvard University will help you utilize new tools and technology to improve the quality of the services you provide at a lower cost. During the program, you will gain proven, practical methods to enhance cumbersome processes and inconsistent quality.
The program will convene a diverse group of policymakers and practitioners from around the world to examine these issues and explore the role technology can play in addressing them. In addition to interactive sessions with faculty, you will have an opportunity to work in small groups to apply these lessons to a specific operational challenge you bring to the program.
Programme Structure
The program focuses on:
- Operationalizing the delivery of quality services
- Exploring the root cause analysis toolkit
- Designing effective processes and workflows
- Analyzing capacity and throughput for effective service provision
- Managing periods of peak demand
- Understanding queues and the psychology of wait times
- Using technology to expand the reach of service delivery
- Measuring and managing performance for continual improvement
Key information
Duration
- Part-time
- 14 days
Start dates & application deadlines
We did our best, but couldn't find the next application deadline and start date information online.
Language
English
Delivered
Online
Disciplines
Operations and Quality Management View 16 other Short Courses in Operations and Quality Management in United StatesAcademic requirements
We are not aware of any specific GRE, GMAT or GPA grading score requirements for this programme.
English requirements
We are not aware of any English requirements for this programme.
Other requirements
General requirements
- Individuals in public sector roles responsible for managing operations ranging from schools to public transit, public safety, hospitals, the court system, and more
- Officials who report directly to civic leaders such as mayors and governors
- Regional or local heads of federal agencies
- Directors of municipal, state, and federal departments
- Individuals from multilateral or nonprofit organizations who manage service delivery projects and programs
Tuition Fee
Funding
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