4.0 Read 205 reviews
Overview
What you will learn
The Transforming Client Relationships Through Innovation program offered by Harvard University will teach participants the mindset, skillset, and behaviors needed to enhance client-centricity, deliver collaborative problem solving, and drive change. Participants will learn frameworks and tools to address big and small changes within their organization – both of which can have a great impact for lawyers and clients.
The program will equip participants to:
- Understand how innovation, especially client service innovation, can help you differentiate in today’s changing legal service market.
- Identify and overcome barriers to innovation, such as risk aversion, established reward systems, and ingrained culture.
- Amplify your leadership skills by developing an innovation mindset that enhances client-centricity, collaborative problem solving, and change management.
- Apply proven techniques to transform your client relationships.
Programme Structure
The program focuses on:
- The market for legal services and exploration of barriers to change
- Perspectives on how innovation techniques can help drive change within an organization and transform relationships with clients
- The organizational environment and its readiness for transformation
- New thinking around the transformation of legal services: what services lawyers provide and how they provide those services
- Collaborative problem solving techniques
- How to apply the learnings from the master class to take action at your organization
Key information
Duration
- Part-time
- 3 days
Start dates & application deadlines
We did our best, but couldn't find the next application deadline and start date information online.
Language
English
Delivered
Online
Disciplines
Marketing Innovation Management View 159 other Short Courses in Marketing in United StatesAcademic requirements
We are not aware of any specific GRE, GMAT or GPA grading score requirements for this programme.
English requirements
We are not aware of any English requirements for this programme.
Other requirements
General requirements
- Partners looking to develop innovative ways to serve clients and top talent.
- Law firm chief officers (CMO, COO, CTO, CINO) who are restricted by traditional systems and processes.
- Rising in-house counsel and legal operations professionals who need to develop new approaches to service delivery and align more effectively with their business partners.
- Leaders in professional services firms who are driving innovation within the organization or for clients.
Tuition Fee
Funding
Improve page content