Overview
Key facts
Simplilearn's ITIL 4 Specialist - Drive Stakeholder Value certification is a prerequisite for the ITIL 4 Managing Professional designation, which assesses a candidate’s knowledge of how to run successful IT-enabled services and teams. This certification will help you understand the impact of agile and lean work processes and how to leverage them.
Programme Structure
Courses include:
- The Customer Journey Definition
- The Customer Joumey Example
- Customer Journeys and Value Streams
- Mastering the Customer Journey
- Stakeholder Aspirations
- Touchpoints and Service Interactions
- Mapping the Customer Journey
- Personas
- The Customer Experience
Key information
Start dates & application deadlines
You can apply for and start this programme anytime.
Language
English
Delivered
Online
Campus Location
- San Francisco, United States
Disciplines
Economics View 62 other Short Courses in Economics in United StatesWhat students do after studying
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Academic requirements
We are not aware of any specific GRE, GMAT or GPA grading score requirements for this programme.
English requirements
We are not aware of any English requirements for this programme.
Other requirements
General requirements
Learners need to possess an undergraduate degree or a high school diploma. Passed the ITIL 4 Foundation examination.
Tuition Fee
To always see correct tuition fees
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International
1299 EUR/fullTuition FeeBased on the tuition of 1299 EUR for the full programme -
National
1299 EUR/fullTuition FeeBased on the tuition of 1299 EUR for the full programme
Funding
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