4.2 Read 124 reviews
Featured byUCL
Overview
Key facts
It will look closely at the key to customer satisfaction, namely the effective day-to-day management of sales, operations and services.
University College London (UCL)'s Customer Service, Operations and Planning (Telecommunications and ICT) aim is to apply theory to the practices encountered in the real life of a telecommunication and ICT service provider. It's unique in the way it focuses on how service providers actually provide telecoms services. It will also present the best practice in operations and customer service.Specific areas covered include understanding and managing customer experience, sales, service science, service-and-network management systems, field operations and network planning, as well as cyber security within telecommunications networks.Programme Structure
Courses include:
- Managing customer experience
- Service science
- Risk management
- Management of operations
- Planning
Key information
Duration
- Full-time
- 5 days
Start dates & application deadlines
You can apply for and start this programme anytime.
Language
English
Delivered
On Campus
Disciplines
Computer Sciences Operations and Quality Management View 170 other Short Courses in Computer Sciences in United KingdomAcademic requirements
We are not aware of any specific GRE, GMAT or GPA grading score requirements for this programme.
English requirements
We are not aware of any English requirements for this programme.
Student insurance
Make sure to cover your health, travel, and stay while studying abroad. Even global coverages can miss important items, so make sure your student insurance ticks all the following:
- Additional medical costs (i.e. dental)
- Repatriation, if something happens to you or your family
- Liability
- Home contents and baggage
- Accidents
- Legal aid
We partnered with Aon to provide you with the best affordable student insurance, for a carefree experience away from home.
Get your student insurance nowStarting from €0.53/day, free cancellation any time.
Remember, countries and universities may have specific insurance requirements. To learn more about how student insurance work at UCL and/or in United Kingdom, please visit Student Insurance Portal.
Other requirements
General requirements
The course will benefit all those who are working in, or interested in, today's rapidly changing telecommunications industry and are keen to appreciate what's involved in providing customers with high-quality service.Apart from a background appreciation of the industry, you don't need any specific technical knowledge, although you'll need a good grasp of basic business principles.
Tuition Fee
To always see correct tuition fees
-
International
2500 GBP/fullTuition FeeBased on the tuition of 2500 GBP for the full programme during 5 days. -
National
2500 GBP/fullTuition FeeBased on the tuition of 2500 GBP for the full programme during 5 days.
Living costs for London
1137 - 2157 GBP /month
Living costs
The living costs include the total expenses per month, covering accommodation, public transportation, utilities (electricity, internet), books and groceries.
Funding
Improve page content