Overview
What you will study
The Business Process Improvement course offered by York University will help you learn the essential skills and cross-functional competencies, including problem-solving, critical thinking, judgment, communication, leadership and change management, to support process improvement projects. Work on assignments and a capstone project that simulates real-world use cases, preparing you to:
- Describe how organizations are governed and the basics of enterprise resource planning (ERP) systems
- Apply the quality management system (QMS) documentation hierarchy and International Organization for Standardization (ISO) requirements to a business process use case
- Utilize the Suppliers, Inputs, Process, Outputs and Customer(SIPOC) Diagram Technique for project scoping
- Practice the key stakeholder interview methodology when conducting a needs assessment
- Integrate the design thinking approach customized for business process improvements using Miro board, whiteboard, mind mapping and sticky notes
- Use process maps that focus on bottlenecks and producing performance metrics
- Conduct process assessments and create process flows to identify “quick wins”
- Recommend business process use cases suited for process automation using technologies such as low-code/no-code, Green BPI, Adaptive Process Delivery and Automated Process Discovery
- Implement change improvement techniques to ensure the adoption of process improvements
Programme Structure
The program focuses on:
- Business Process Improvement
- Business Process Automation
- Process Improvement
- Change Management
Key information
Duration
- Part-time
- 7 months
Start dates & application deadlines
- StartingApply anytime.
Language
Delivered
Disciplines
Business Administration View 47 other Short Courses in Business Administration in CanadaAcademic requirements
We are not aware of any specific GRE, GMAT or GPA grading score requirements for this programme.
English requirements
We are not aware of any English requirements for this programme.
Other requirements
General requirements
- Mid-level business operations professionals, such as operations managers, business architects, business capabilities managers and business transformation consultants
- Professionals working in a project management office
- Business analysts
- Business systems analysts
- Business process analysts
Tuition Fee
-
International
3297 CAD/fullTuition FeeBased on the tuition of 3297 CAD for the full programme during 7 months. -
National
3297 CAD/fullTuition FeeBased on the tuition of 3297 CAD for the full programme during 7 months.