Dispute Resolution

Overview

What you will study

Gain a practical, modern education with a focus on high demand and emerging applications of mediation taught by Canada’s leading mediators. The Dispute Resolution course offered by York University will prepare you to:

• Mediate a variety of disputes (community, workplace, employment, civil, commercial, personal injury, healthcare, intergenerational, estate) by understanding codes of practice and standards of the mediation process

• Establish strong rapport-building skills to earn trust through active listening, effective questioning, and development of a safe environment

• Apply an intersectional and trauma-informed lens to navigate systemic bias, colonial hurdles, power imbalance, and equity disparity to offer access to justice to marginalized and equity-deserving persons/groups across cultures, faiths, and belief systems

• Demonstrate and maintain neutrality, impartiality, and non-judgment in dispute resolution processes

• Mediate challenging disputes using appropriate processes and tools, including shuttle mediation and caucusing