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Overview
What you will study
Delivered completely online, the Customer Service Excellence program offered by Royal Roads University will explore various strategies and best practices employed by organizations across different industries, emphasizing the importance of customer-centricity and its impact on business success. Through a combination of theoretical insights, practical case studies, and interactive exercises, participants will develop a deep appreciation for the critical role customer service plays in fostering customer loyalty, relationship management and organizational effectiveness sustainability.
Programme Structure
The program focuses on:
- Develop a comprehensive understanding of customer service excellence and its significance in contemporary business environments.
- Examine the key principles, theories, and frameworks underlying effective customer service strategies.
- Explore the customer journey and touchpoints to identify opportunities for delivering outstanding service experiences.
- Learn techniques for effectively managing customer expectations and handling challenging situations.
- Enhance interpersonal and communication skills to engage with customers professionally and empathetically.
- Cultivate a customer-centric organizational culture by aligning employee attitudes, behaviors, and processes.
- Develop strategies for building customer loyalty, repeat business, and positive word-of-mouth.
Key information
Duration
- Part-time
- 4 months
Start dates & application deadlines
You can apply for and start this programme anytime.
Language
English
Delivered
Online
Disciplines
Retail ManagementAcademic requirements
We are not aware of any specific GRE, GMAT or GPA grading score requirements for this programme.
English requirements
We are not aware of any English requirements for this programme.
Other requirements
General requirements
- Most Professional and Continuing Studies courses at Royal Roads are intended for students 18 years or older with some work experience.
Tuition Fee
To always see correct tuition fees
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International
795 CAD/moduleTuition FeeBased on the tuition of 795 CAD per module during 4 months. -
National
795 CAD/moduleTuition FeeBased on the tuition of 795 CAD per module during 4 months.
Funding
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