Supervisory Communication Skills

Overview

Effective communication is the lifeblood of any successful organization and a crucial aspect of every supervisor’s job. This Supervisory Communication Skills course from University of Waterloo explores the essentials of supervisory communication and shares concepts and techniques that will help participants better lead or manage teams. It's designed to help you and other leaders improve results by aligning team members' tasks with organizational and team goals. You will gain practical tools that will instill confidence as you plan and organize work with your team.

What you will learn

• Understand the purpose, benefits, and process of effective two-way communication.
• Communicate needs, ideas, and expectations clearly, convincingly, confidently, and positively.
• Listen more effectively to the needs, ideas, and expectations of others.
• Adapt your communication style to suit different people and situations.
• Respond appropriately to conflicts when they arise.
• Create an environment that encourages clear, honest, and focused exchanges of ideas and information.
• Communicate to foster understanding, strengthen relationships, and improve teamwork.