About

In a society where social media tools have taken word-of-mouth to a whole new level, the public service and other organizations must close the perceived gap between expectations and current standards of delivery. The Client Service Excellence course offered by University of Ottawa is designed to prepare you for the challenge.

Overview

What you will learn

The outcomes of the Client Service Excellence course offered by University of Ottawa are:

Master the fundamentals of client service excellence

Push beyond current constraints by engaging in creative thinking to go beyond what already exists to imagine something better

Design innovative solutions to problems and implement better models

Create deeper connections to those you are serving and become a credible engaging communicator

Work with your colleagues in a high performance team where everyone understands and lives up to appropriate roles and responsibilities

Engage in cooperation and joint problem solving to create more productive work environments

Systematically identify goals, emerging opportunities and possible obstacles in order to become more strategic and effective in applying energy and resources to meet client needs

Programme Structure

The program focuses on:

Analytical Thinking

Client Service Excellence

Dealing with Difficult Behaviours

Effective Interpersonal Communication

Emotional and Social Intelligence

Key information

Duration

Full-time
- 36 months

Start dates & application deadlines

You can apply for and start this programme anytime.

More details

multiple start dates available depending on course sequences

Language

English

Delivered

On Campus, Online

Self-paced

Disciplines

Public Relations View 7 other Short Courses in Public Relations in Canada

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Academic requirements

We are not aware of any specific GRE, GMAT or GPA grading score requirements for this programme.

English requirements

We are not aware of any English requirements for this programme.

Student insurance

Make sure to cover your health, travel, and stay while studying abroad. Even global coverages can miss important items, so make sure your student insurance ticks all the following:

Additional medical costs (i.e. dental)
Repatriation, if something happens to you or your family
Liability
Home contents and baggage
Accidents
Legal aid

We partnered with Aon to provide you with the best affordable student insurance, for a carefree experience away from home.

Get your student insurance now

Starting from €0.53/day, free cancellation any time.

Remember, countries and universities may have specific insurance requirements. To learn more about how student insurance work at University of Ottawa and/or in Canada, please visit Student Insurance Portal.

Other requirements

General requirements

Enrollment is open to everyone.

Tuition Fee

To always see correct tuition fees

International

655 CAD/module

Tuition Fee

Based on the tuition of 655 CAD per module during 36 months.
National

655 CAD/module

Tuition Fee

Based on the tuition of 655 CAD per module during 36 months.

$655 (plus tax) - $1095 (plus tax)

Living costs for Ottawa

1168 - 1925 CAD /month

Living costs

The living costs include the total expenses per month, covering accommodation, public transportation, utilities (electricity, internet), books and groceries.

Funding

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Client Service Excellence University of Ottawa