Client Service Excellence University of Ottawa

Overview

Excellent client service differentiates the excellent organization from the mediocre, the dubious, and the short-lived. This has been true almost as long as businesses have been around. But now client expectations for service extend beyond businesses and into areas of public service. Furthermore, expectations are harder than ever to meet. An always-connected public have come to expect always-available services. These services must be not only consistently high-quality and customized, but also fast.

What you will learn

The outcomes of the Client Service Excellence course offered by University of Ottawa are:

• Master the fundamentals of client service excellence

• Push beyond current constraints by engaging in creative thinking to go beyond what already exists to imagine something better

• Design innovative solutions to problems and implement better models

• Create deeper connections to those you are serving and become a credible engaging communicator

• Work with your colleagues in a high performance team where everyone understands and lives up to appropriate roles and responsibilities

• Engage in cooperation and joint problem solving to create more productive work environments

• Systematically identify goals, emerging opportunities and possible obstacles in order to become more strategic and effective in applying energy and resources to meet client needs

What is the certificate good for?

The certificate assures employers and potential employers that you have met or exceeded the standard they are looking for and are committed to continuous learning. The certificate is issued by the University of Ottawa Professional Development Institute, a trusted training provider preferred by many federal government departments as well as public and private sector organizations. The Institute wins respect and acclaim for its cutting-edge learning programs, the exceptional calibre of its trainers, and its real-world focus.

How do I register for the program?