Client Service Excellence, Certificate | University of Ottawa | Ottawa, Canada
Certificate Blended

Client Service Excellence

655 CAD/full
655 CAD/full
Tuition fee
Apply date
Start date


In a society where social media tools have taken word-of-mouth to a whole new level, the public service and other organizations must close the perceived gap between expectations and current standards of delivery. The Client Service Excellence course offered by University of Ottawa is designed to prepare you for the challenge.


What you will learn

The outcomes of the Client Service Excellence course offered by University of Ottawa are:

  • Master the fundamentals of client service excellence
  • Push beyond current constraints by engaging in creative thinking to go beyond what already exists to imagine something better
  • Design innovative solutions to problems and implement better models
  • Create deeper connections to those you are serving and become a credible engaging communicator
  • Work with your colleagues in a high performance team where everyone understands and lives up to appropriate roles and responsibilities
  • Engage in cooperation and joint problem solving to create more productive work environments
  • Systematically identify goals, emerging opportunities and possible obstacles in order to become more strategic and effective in applying energy and resources to meet client needs

Programme Structure

The program focuses on:

  • Analytical Thinking
  • Client Service Excellence
  • Dealing with Difficult Behaviours
  • Effective Interpersonal Communication
  • Emotional and Social Intelligence

Key information

Start dates & application deadlines

You can apply for and start this programme anytime.




  • Self-paced

Academic requirements

We are not aware of any specific GRE, GMAT or GPA grading score requirements for this programme.

English requirements

We are not aware of any English requirements for this programme.

Student insurance

Make sure to cover your health, travel, and stay while studying abroad. Even global coverages can miss important items, so make sure your student insurance ticks all the following:

  • Additional medical costs (i.e. dental)
  • Repatriation, if something happens to you or your family
  • Liability
  • Home contents and baggage
  • Accidents
  • Legal aid

We partnered with Aon to provide you with the best affordable student insurance, for a carefree experience away from home.

Get your student insurance now

Starting from €0.53/day, free cancellation any time.

Remember, countries and universities may have specific insurance requirements. To learn more about how student insurance work at University of Ottawa and/or in Canada, please visit Student Insurance Portal.

Other requirements

General requirements

  • Enrollment is open to everyone.

Tuition Fee

To always see correct tuition fees
  • International

    655 CAD/full
    Tuition Fee
    Based on the tuition of 655 CAD for the full programme
  • National

    655 CAD/full
    Tuition Fee
    Based on the tuition of 655 CAD for the full programme
  • $655 (plus tax) - $1095 (plus tax)

Living costs for Ottawa

1168 - 1925 CAD /month
Living costs

The living costs include the total expenses per month, covering accommodation, public transportation, utilities (electricity, internet), books and groceries.


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