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Overview
During this interactive course, you'll explore active listening, diagnostic questions, accord statements, boundary statements and solution focused questions.
What you will learn
By the end of this Dealing with Difficult Behaviours at Work course offered by University of Sydney , you should be able to:
- stay calm when handling difficult behaviour or managing disagreements
- speak assertively and respectfully, even in tough situations
- respond to a range of challenging behaviours in ways that de-escalate conflict
- use five communication tools to connect and collaborate in tough situations
- take a win-win approach to resolving differences of opinion.
Programme Structure
Content includes:
- Handling difficult behaviour assertively
- Communication success kit
- Dealing with passive communicators
- Handling passive-aggression
- Dealing with aggression
- Managing conflict constructively
Key information
Duration
- Full-time
- 1 days
- Part-time
- 1 days
Start dates & application deadlines
- StartingApplication deadline not specified.
- StartingApplication deadline not specified.
- StartingApplication deadline not specified.
Language
English
Delivered
On Campus, Online
Disciplines
Organisational Behaviour View 18 other Short Courses in Organisational Behaviour in AustraliaAcademic requirements
We are not aware of any specific GRE, GMAT or GPA grading score requirements for this programme.
English requirements
We are not aware of any English requirements for this programme.
Student insurance
Make sure to cover your health, travel, and stay while studying abroad. Even global coverages can miss important items, so make sure your student insurance ticks all the following:
- Additional medical costs (i.e. dental)
- Repatriation, if something happens to you or your family
- Liability
- Home contents and baggage
- Accidents
- Legal aid
We partnered with Aon to provide you with the best affordable student insurance, for a carefree experience away from home.
Get your student insurance nowStarting from €0.53/day, free cancellation any time.
Remember, countries and universities may have specific insurance requirements. To learn more about how student insurance work at University of Sydney and/or in Australia, please visit Student Insurance Portal.
Other requirements
General requirements
- CRICOS Number: 00026A
- Suitable for all managers, team leaders, supervisors and individuals wishing to enhance their skills in dealing with difficult people or aggressive behaviour in the workplace.
Tuition Fee
To always see correct tuition fees
-
International
650 AUD/fullTuition FeeBased on the tuition of 650 AUD for the full programme during 1 days. -
National
650 AUD/fullTuition FeeBased on the tuition of 650 AUD for the full programme during 1 days.
- Face-to-face: $700.00
- Online: $650.00
Funding
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