Conflict Management and Mediation Skills University of Sydney

Overview

By the end of this Conflict Management and Mediation Skills course offered by University of Sydney , you should be able to:

• apply basic mediation techniques appropriately in a workplace context

• define mediation and the manager’s role in informal mediations

• plan and lead a simple mediation conversation, using a four-step process

• establish ground rules for the discussion and explain the mediation process to others

• help team members isolate and address key issues in their conflict

• map the perspectives of each party, to build mutual understanding

• guide the process of developing mutually agreeable options and creating an action plan.

Delivery style

You’ll learn through a variety of methods including:

• mini-lectures
• practical demonstrations
• role plays or simulations in which you apply new skills
• group discussions
• Q & A sessions
• detailed course notes
• custom-made video vignettes.