Effective Communication Strategies and Skills for Work The Open University UK

Overview

In the Effective Communication Strategies and Skills for Work course from The Open University UK, you will look at what makes a successful request, how to accept or refuse assignments, and how to discuss problems and complex communications without causing offence. While focusing on hybrid team communications, like emails and collaborative documents, the fundamental principles apply to all professional interactions. Across three units, you’ll sharpen your understanding of clarity, politeness, and relationship management, working through activities based on authentic workplace emails. Upon completion, you’ll receive a digital badge to share on social media and add to email signatures.

You will learn

By the end of this course, you will have enhanced your:

• ability to assess the key features of a piece of communication and identify the most relevant aspects

• communication skills and your ability to present information accurately and appropriately for your subject, purpose and audience

• knowledge of effective communication strategies and the ability to select the most appropriate strategy for the given context

• ability to place boundaries in the workplace and consider which linguistic strategies will help you strike a balance between competence and politeness.