Overview
Develop in-demand skills to deliver exceptional experiences—and help businesses grow. Customer Experience (CX) is fast growing and highly regarded skillset.
Offered in London and Bournemouth, this Customer Experience Management course will help you engage in hands-on workshops, go on a company visit, and benefit from personalised career advice to excel in future of work.
Key facts
- Company visit and industry guest speaker
- Vlog, group project and final presentation
- Comprised of lectures, a group project and expert-led sessions
Programme Structure
Topics include:
- CX Management
- Customer Psychology and Behaviour in Experience Design
- Data-Driven Customer Insights & Market Research
- Designing and Managing the Customer Journey
- Service Excellence and Five-Star Delivery
- Measuring and Managing CX Performance
- Technology, Automation and the Future of CX
- Managing Customer Complaints and Crisis Response
- Building a Customer-Centric Culture
- Inclusive CX Innovation Lab
Key information
Duration
- Full-time
- 1 months
Start dates & application deadlines
You can apply for and start this programme anytime.
More details
- Frequent start dates throughout the year
Language
English
Delivered
On Campus
Campus Location
- London, United Kingdom
- Bournemouth, United Kingdom
Disciplines
Marketing View 88 other Short Courses in Marketing in United KingdomWhat students do after studying
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Academic requirements
We are not aware of any specific GRE, GMAT or GPA grading score requirements for this programme.
English requirements
We are not aware of any English requirements for this programme.
Other requirements
General requirements
- B1+ English Level Required
- 18+ Age Limit
Who is it for?
- Future professionals aiming for customer experience, marketing, CRM, operations, or innovation roles
- Entrepreneurs and career changers building customer-first businesses
- Front-line employees and early-career professionals who want to move into customer strategy and experience leadership
- Students who want to explore customer experience management before advancing to degree-level study
Tuition Fees
Living costs
London
United Kingdom
1137 - 2157 GBP / month
The living costs include the total expenses per month, covering accommodation, public transportation, utilities (electricity, internet), books and groceries.
Funding
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