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Overview
Through case studies, discussion and action‑planning, you will learn how to strengthen client satisfaction, enhance your professional credibility and contribute to the firm’s bottom line.
Learning outcomes
By the end of this Managing the Client Relationship course at BPP University you will be able to:
- Analyse a client portfolio to identify profitable and advocate clients that support the financial success of the practice
- Understand how to build and maintain strong, long‑lasting client relationships
- Build rapport and trust and develop the behaviours associated with becoming a trusted adviser
- Improve communication with clients across all points of contact
- Manage client expectations effectively and handle difficult behaviour with confidence
- Apply Maister’s “Three Es” to clarify what you are selling to clients and how to price it appropriately
Programme Structure
Topics include:
- Understanding the client relationship lifecycle
- Analysing client portfolios: profitability, advocacy and strategic value
- Building rapport and trust
- Communication techniques for professional client interaction
- Managing expectations and navigating difficult behaviours
- Becoming a trusted adviser: skills and behaviours
- Maister’s Three Es and their application to value and pricing
- Case studies, practical exercises and personalised action planning
Key information
Duration
- Part-time
- 1 days
Start dates & application deadlines
- StartingApply anytime.
Language
English
Delivered
Online
Campus Location
- London, United Kingdom
Disciplines
Legal Studies View 77 other Short Courses in Legal Studies in United KingdomWhat students do after studying
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Academic requirements
We are not aware of any specific GRE, GMAT or GPA grading score requirements for this programme.
English requirements
We are not aware of any English requirements for this programme.
Other requirements
General requirements
Who is the course for?
- This course is ideal for trainee solicitors and junior associates who want to develop the practical communication and relationship‑management skills essential for effective client handling.
- It is also suitable for those looking to build confidence in managing expectations, navigating difficult conversations and adding value in client interactions.
Tuition Fees
Tuition fees are shown in and the most likely applicable fee is shown based on your nationality.
-
International Applies to you
Applies to youNon-residents738 GBP / full≈ 738 GBP / full -
Domestic Applies to you
Applies to youCitizens or residents738 GBP / full≈ 738 GBP / full
Funding
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