Communicating with Diverse Audiences

Overview

On this Communicating with Diverse Audiences course from University of Surrey by FutureLearn, you’ll learn how different values or expectations, and different varieties of English can pose challenges to effective communication.

You’ll learn to make conscious decisions about the way you use language in interpersonal interactions and how to communicate more effectively through a range of strategies.

By the end of the course, you'll be able to:

• Describe the layers and facets of culture and of other possible influences on communication practices

• Assess which factors influence how they and others communicate

• Reflect critically on their own and others' communicative behaviours to avoid unconscious bias

• Describe different varieties of English and reflect critically on their own position as an English speaker

• Apply a range of new strategies to establish rapport and achieve desired goals

• Explain how language can be used to build interpersonal relationships

• Evaluate the effectiveness of their communicative repertoire

Accreditation

This course has been certified by the CPD Certification Service as conforming to continuing professional development principles