About

Get ready to unlock diverse career outcomes with this SIR30216 Certificate III in Retail from Open Colleges. Transform yourself into a skilled and confident retail worker and a valued team member. Equip yourself with transferrable skills to empower you to thrive in the fast-paced world of retail.

Overview

Get ready to deliver excellent customer service with the nationally recognized SIR30216 Certificate III in Retail from Open Colleges. Arm yourself with industry essential skills to engage the customer, work as part of a team, manage feedback and complaints, and deliver quality customer service. Transform yourself into a qualified and confident Customer service specialist today.

This course includes a mandatory work placement to help you build essential practical skills. You'll need to complete 120 hours of placement, which is made easier through Open Colleges’ Guaranteed Work Placement initiative. In partnership with trusted provider SkilTrak, Open Colleges organises your placement for you, so you can stay focused on your studies. It's a great way to gain hands-on experience in your chosen field.

What you'll learn in this course

This qualification includes a range of units designed to ensure that you graduate with the expert skills to deliver quality customer service to retail customers.

Pursue work in various retail store settings, and gain an edge on the competition today.

Job Outcomes

Cashier

Customer Service Representative

Sales Assistant

Team Leader

Retail Supervisor

Job Skills

Effective communications

Customer service

Purchase goods and services

Workplace health and safety

Programme Structure

Course structure:

SIRXWHS002 : Contribute to workplace health and safety
SIRXHWB001 : Maintain personal health and wellbeing
SIRXIND002 : Organise and maintain the store environment
CHCDIV001 : Work with diverse people
SIRXCOM002 : Work effectively in a team
SIRXIND001 : Work effectively in a service environment
SIRXPDK001 : Advise on products and services
BSBPUR301 : Purchase goods and services
SIRXCEG003 : Build customer relationships and loyalty
SIRXCEG001 : Engage the customer
SIRXSLS001 : Sell to the retail customer
SIRXCEG002 : Assist with customer difficulties
SIRXRSK001 : Identify and respond to security risks

Key information

Duration

Part-time
- 12 months
- Flexible

Start dates & application deadlines

You can apply for and start this programme anytime.

Language

English

Delivered

Online

Self-paced

Campus Location

Sydney, Australia

Disciplines

Public Administration Corporate Communication Retail Management

Join for free or log in to access our complete career info list.

Academic requirements

There are no specific academic score requirements for entry into this programme. Please visit the Open Colleges website to view all entry requirements.

English requirements

We are not aware of any English requirements for this programme.

Other requirements

General requirements

Self-paced
Study anywhere, on any device
No exams

Tuition Fees

Tuition fees are shown in and the most likely applicable fee is shown based on your nationality.

Domestic Applies to you

Applies to you

Citizens or residents

3499 AUD / year

≈ 3499 AUD / year

Funding

This is a fee-for-service course; government funding is not available. Payment plans are available. Discounts apply when you pay upfront, check the Open Colleges website for the latest promotion.

Improve page content

SIR30216 Certificate III in Retail Open Colleges