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Overview
What you will study
In the Customer Success Management course offered by York University , you will develop the business acumen, problem-solving and communication skills to strengthen the relationship between an organization and its customers. You’ll learn from industry expert instructors who bring real-world context to every course.
Programme Structure
The program focuses on:
- Understand the customer success management (CSM) role: how it fits within the organization, how to approach customer engagements and the importance of product or service knowledge
- Develop a thorough understanding of the customer’s journey, lifecycle and needs to boost engagement and retention
- Learn to create persuasive presentations and written communications
- Work with customer data to determine client needs, create sales plans, measure and quantify success metrics, generate ROI reports and more
- Create playbooks and “save plays” for addressing common issues customer success managers experience in account management
Key information
Duration
- Part-time
- 2 months
Start dates & application deadlines
- StartingApply anytime.
- StartingApply anytime.
Language
English
Delivered
Blended
Campus Location
- Toronto, Canada
Disciplines
Strategic Management View 37 other Short Courses in Strategic Management in CanadaWhat students do after studying
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Academic requirements
We are not aware of any specific GRE, GMAT or GPA grading score requirements for this programme.
English requirements
We are not aware of any English requirements for this programme.
Other requirements
General requirements
- Aspiring customer success managers
- Customer success professionals at the beginning of their careers who are looking to upskill and advance within their organization
- Customer support professionals looking to transition into customer success roles.
Student Insurance via Studyportals Partner
Make sure to cover your health, travel, and stay while studying abroad. Even global coverages can miss important items like Additional medical costs, Repatriation, Liability etc. Make sure your student insurance covers your needs.
Studyportals partnered with Aon to provide you with the best affordable student insurance, for a carefree experience away from home.
Get your student insurance nowStarting from €0.53/day, free cancellation any time.
Remember, countries and universities may have specific insurance requirements. To learn more about how student insurance work at York University and/or in Canada, please visit Student Insurance Portal.
Tuition Fees
Tuition fees are shown in and the most likely applicable fee is shown based on your nationality.
-
International Applies to you
Applies to youNon-residents2650 CAD / full≈ 2650 CAD / full -
Domestic Applies to you
Applies to youCitizens or residents2650 CAD / full≈ 2650 CAD / full
Living costs
Toronto
Canada
1502 - 2563 CAD / month
The living costs include the total expenses per month, covering accommodation, public transportation, utilities (electricity, internet), books and groceries.
Funding
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