4.1 Read 101 reviews
Overview
What you will study
In the Customer Success Management course offered by York University , you will develop the business acumen, problem-solving and communication skills to strengthen the relationship between an organization and its customers. You’ll learn from industry expert instructors who bring real-world context to every course.
Programme Structure
The program focuses on:
- Understand the customer success management (CSM) role: how it fits within the organization, how to approach customer engagements and the importance of product or service knowledge
- Develop a thorough understanding of the customer’s journey, lifecycle and needs to boost engagement and retention
- Learn to create persuasive presentations and written communications
- Work with customer data to determine client needs, create sales plans, measure and quantify success metrics, generate ROI reports and more
- Create playbooks and “save plays” for addressing common issues customer success managers experience in account management
Key information
Duration
- Part-time
- 1 months
Start dates & application deadlines
- StartingApply anytime.
More details
- No application process is required — enrol in the session of your choice to get started.
Language
English
Delivered
Online
Disciplines
Strategic Management View 59 other Short Courses in Strategic Management in CanadaAcademic requirements
We are not aware of any specific GRE, GMAT or GPA grading score requirements for this programme.
English requirements
We are not aware of any English requirements for this programme.
Other requirements
General requirements
- Aspiring customer success managers
- Customer success professionals at the beginning of their careers who are looking to upskill and advance within their organization
- Customer support professionals looking to transition into customer success roles.
Tuition Fee
To always see correct tuition fees
-
International
2499 CAD/fullTuition FeeBased on the tuition of 2499 CAD for the full programme during 1 months. -
National
2499 CAD/fullTuition FeeBased on the tuition of 2499 CAD for the full programme during 1 months.
Funding
Improve page content