Customer Success Management, Certificate | Part time online | York University | Canada
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Certificate Online

Customer Success Management

2 months
Duration
2499 CAD/full
2499 CAD/full
Unknown
Tuition fee
Anytime
Unknown
Apply date
Unknown
Start date

About

The Customer Success Management course offered by York University will help you develop your interpersonal and technical skills to advocate for your customers, deliver on their needs and drive continued business growth.

Overview

What you will study

In the Customer Success Management course offered by York University , you will develop the business acumen, problem-solving and communication skills to strengthen the relationship between an organization and its customers. You’ll learn from industry expert instructors who bring real-world context to every course. 

Programme Structure

The program focuses on:

  • Understand the customer success management (CSM) role: how it fits within the organization, how to approach customer engagements and the importance of product or service knowledge
  • Develop a thorough understanding of the customer’s journey, lifecycle and needs to boost engagement and retention
  • Learn to create persuasive presentations and written communications
  • Work with customer data to determine client needs, create sales plans, measure and quantify success metrics, generate ROI reports and more
  • Create playbooks and “save plays” for addressing common issues customer success managers experience in account management

Key information

Duration

  • Part-time
    • 2 months

Start dates & application deadlines

More details
  • No application process is required — enrol in the session of your choice to get started.

Language

English

Delivered

Online

Academic requirements

We are not aware of any specific GRE, GMAT or GPA grading score requirements for this programme.

English requirements

We are not aware of any English requirements for this programme.

Other requirements

General requirements

  • Aspiring customer success managers
  • Customer success professionals at the beginning of their careers who are looking to upskill and advance within their organization
  • Customer support professionals looking to transition into customer success roles.

Tuition Fee

To always see correct tuition fees
  • International

    2499 CAD/full
    Tuition Fee
    Based on the tuition of 2499 CAD for the full programme during 2 months.
  • National

    2499 CAD/full
    Tuition Fee
    Based on the tuition of 2499 CAD for the full programme during 2 months.

Funding

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