Advanced Issues in Ombuds Practice York University

Programme Structure

The program focuses on:

• Investigations: conducting, funding, monitoring, reactions, results and recommendations

• Interacting with the media and addressing the perils that can arise from “fake news”

• Using various forms of media to build higher visibility and produce more persuasive and accurate content

• Managing perceptions as it relates to how the Ombuds role is perceived, supported and/or undermined by “insiders”

• Creating an inclusive working environment for Ombuds staff that are receptive to and supportive of a wide diversity of points of view, backgrounds, differences of all kinds

• Delivering high quality and innovative service in early resolution and investigative work on a day-to-day basis and evaluate performance

• Analyzing Ombuds operating procedures for indications of systemic bias

• Conducting an Ombuds-driven evaluation of Ombuds’ effectiveness and value for money