Quality Assurance Planning

Overview

Program Learning Outcomes

Upon completion of this Quality Assurance Planning course from University of Manitoba, you should be able to:

• identify various theories and fundamental concepts of quality management and their evolution
• identify various quality system standards and award programs, as well as their applications and benefits
• identify the key elements of a quality system applicable to a variety of business/organizational settings
• articulate ways in which quality systems, principles, and practices can be applied to a chosen organization/workplace
• evaluate the cost of poor quality for a case study organization
• apply the concepts and principles of quality to practical situations in a chosen organization/workplace
• prepare basic plans for implementation of a quality system within a chosen setting/workplace