Psychology of Conflict Management

Overview

Conflict management is an essential skill which has been shown to improve individual life and well-being. Any individual that masters it will not only become more efficient in their own life but will also be able to help others with their own difficulties, get better at resolving conflict, problem solving, decision-making and managing interpersonal conflicts.

In addition, conflict management is an essential skill to master in professional environments. Indeed, conflict is a most prevalent experience in the workplace as about one-third of employees report experiencing disagreements, instances of conflict or ongoing difficult relationships over a period of 12 months. As a matter of fact, conflict is highly detrimental to organizational functioning as it decreases employees’ motivation, increases stress, anxiety, and depression, and is detrimental to the finances of companies, either through an increase in sick leave or via lawsuit costs.

The Psychology of Conflict Management programme in collaboration with Université Catholique de Louvain - LouvainX is a Professional Certificate.

Job Outlook

• “Conflict is a normal part of life. Normalizing conflict management in a team, by providing a common language and dialogue tools, is key to eliminating surface issues early and gaining commitment to work through them.” (Forbes)
• “Learning how to manage conflict in the workplace can help business owners build better teams and healthier workplace culture.” (Indeed for employers)
• “Arbitrators, mediators, and conciliators facilitate negotiation and dialogue between disputing parties to help resolve conflicts outside of the court system. Their median annual wage was $49,410 in May 2021" (Salary.com)
• "Their employment is projected to grow 6 percent from 2021 to 2031.” (U.S. Bureau of Labor Statistics)